At a Glance
- Tasks: Support and enhance Odoo deployments while resolving customer issues and improving service.
- Company: Leading Odoo partner with a strong collaborative culture in Manchester.
- Benefits: Competitive salary, private healthcare, enhanced pension, and 25 days' holiday.
- Other info: Flexible hybrid work model with clear career progression opportunities.
- Why this job: Join a dynamic team and make a real impact on customer success with Odoo.
- Qualifications: Hands-on Odoo experience and strong functional knowledge of core modules required.
The predicted salary is between 42000 - 55000 € per year.
Location: Manchester (hybrid — typically 2-3 days on-site, sensible commute from Greater Manchester, Cheshire, Lancashire and surrounding areas)
Salary: £42,000 – £55,000 DOE + bonus + benefits
Type: Permanent, full-time
Reference: HM-ODO-MAN-260518
About the role: A well‑regarded Odoo implementation partner is expanding its application managed services (AMS) practice and is looking for an experienced Odoo Support / AMS Analyst to join its Manchester hub. You will sit at the heart of the post go‑live customer relationship — keeping a varied portfolio of mid‑market Odoo deployments stable, evolving and continuously improving. This is a hybrid position with a strong, collaborative on‑site culture and the flexibility to focus on deep technical work from home when needed.
Key Responsibilities:
- Own incoming support tickets across multiple Odoo modules (Sales, Purchase, Inventory, Manufacturing, Accounting, CRM, Project, HR), triaging, reproducing and resolving issues against agreed SLAs.
- Configure new business processes, advise customers on best‑practice usage, troubleshoot data and integration issues, debug Python and XML‑RPC behaviour.
- Run SQL queries against PostgreSQL, manage minor enhancements and upgrade impact assessments.
- Partner with developers on root‑cause analysis, document recurring patterns into reusable knowledge‑base articles and contribute to continuous improvement of the AMS service.
What We're Looking For:
- Hands‑on Odoo experience in a support, functional consulting or AMS environment (Odoo Online, Odoo.sh or self‑hosted Community / Enterprise).
- Strong functional knowledge of at least three core modules.
- Comfort reading Python and Odoo XML.
- Working SQL / PostgreSQL skills.
- Confident ticket‑management experience (Jira, Zendesk, Freshdesk or similar).
- ITIL awareness and a customer‑first communication style.
- Curiosity to dig into edge cases and discipline to document them.
- Exposure to integrations (REST, XML‑RPC, EDI) and multi‑company / multi‑currency environments.
What's On Offer:
- Genuinely flexible hybrid pattern.
- Clear progression into senior consultant or technical lead routes.
- Odoo training and certification budget.
- Private healthcare.
- Enhanced pension.
- 25 days' holiday plus bank holidays.
- Salary band that recognises depth of Odoo expertise.
Odoo Support / AMS Analyst Jobs Manchester | Leading Odoo Partner | Henley Morgan employer: Henley Morgan Limited
Join a leading Odoo partner in Manchester, where you will thrive in a collaborative and flexible hybrid work environment. With a strong focus on employee growth, we offer clear progression paths, Odoo training budgets, and a comprehensive benefits package including private healthcare and an enhanced pension. Our culture prioritises innovation and support, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Odoo Support / AMS Analyst Jobs Manchester | Leading Odoo Partner | Henley Morgan
✨Tip Number 1
Network like a pro! Reach out to your connections in the Odoo community or related fields. Attend local meetups or webinars to get your name out there and show off your passion for Odoo.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently discuss your experience with Odoo modules and SQL. We want you to shine when they ask about your hands-on experience!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Be ready to share examples of how you've tackled support tickets or resolved issues in the past. This will demonstrate your customer-first approach and technical know-how.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Henley Morgan.
We think you need these skills to ace Odoo Support / AMS Analyst Jobs Manchester | Leading Odoo Partner | Henley Morgan
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Odoo Support / AMS Analyst role. Highlight your hands-on Odoo experience and any relevant skills, like SQL or Python. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about Odoo and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled support tickets or resolved issues in the past. We’re keen to see your ticket-management experience and how you approach troubleshooting.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Henley Morgan Limited
✨Know Your Odoo Inside Out
Make sure you brush up on your Odoo knowledge before the interview. Familiarise yourself with the core modules mentioned in the job description, especially Sales, Purchase, and Inventory. Be ready to discuss your hands-on experience and how you've tackled support tickets in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've triaged and resolved issues in a timely manner. Think about times when you had to debug Python or XML-RPC behaviour and how you approached those challenges. This will demonstrate your technical prowess and customer-first communication style.
✨Get Comfortable with SQL Queries
Since you'll be running SQL queries against PostgreSQL, it’s crucial to showcase your skills here. Brush up on your SQL knowledge and be prepared to discuss how you've used it in previous roles. Maybe even practice writing a few queries to show off your expertise!
✨Emphasise Continuous Improvement
The role involves contributing to the continuous improvement of the AMS service, so think about how you've documented recurring patterns or created knowledge-base articles in the past. Share your curiosity for digging into edge cases and how that has led to better solutions for customers.
