At a Glance
- Tasks: Provide top-notch support for Sage Intacct, solving customer issues and enhancing satisfaction.
- Company: Join a long-established UK Sage partner with a strong growth trajectory.
- Benefits: Earn up to £45,000 with remote work options and career development opportunities.
- Other info: Enjoy a collaborative culture with clear paths for career advancement.
- Why this job: Be part of a supportive team and make a real difference in customer experiences.
- Qualifications: Sage Intacct accreditation and experience in customer support are essential.
The predicted salary is between 36000 - 54000 £ per year.
Henley Morgan is recruiting an experienced Sage Intacct Support Consultant for a long-established UK Sage partner expanding its Sage Intacct support function due to continued customer growth. This position suits a Sage Intacct professional who enjoys customer-facing support, problem solving and structured career development within a stable, profitable organisation.
About the Company
- Long-established UK Sage partner
- Top-tier Sage reseller with national client base
- Consistent year-on-year growth
- Significant investment in Sage Intacct projects and support
- Proven promotion paths from support into senior leadership
- Strong internal culture with excellent staff retention
The Role
You will join a dedicated Sage Intacct support desk, delivering high-quality technical assistance to customers while working closely with consultants and team leadership.
Responsibilities
- Logging, managing and resolving Sage Intacct support tickets
- Providing Sage Intacct support via phone and email
- Delivering professional, clear customer service
- Working collaboratively within a growing support team
- Applying accredited Sage Intacct knowledge to real-world client environments
- Supporting customer satisfaction and long-term relationships
- Participating in ongoing training and progression toward consultancy
Required Experience
Essential
- Sage Intacct accreditation
- Commercial experience supporting Sage Intacct
- Confidence handling phone-based customer support
- Strong communication and documentation skills
Location
UK based, remote-first role. Home working with optional weekly office attendance preferred. Offices in Derby and Newcastle.
Salary
Up to £45,000 depending on experience + other perks!
How to Apply
Please apply ASAP with your CV to be considered for this position. You can also get in touch with me at: roxy@henleymorgan.com or 0207 096 0211.
Company & Contact
Henley Morgan is the leading specialist in ERP recruitment, supporting ERP professionals across the UK and internationally – www.henleymorgan.com.
Sage Intacct Support Consultant – Remote UK – Up to £45,000 in Birmingham employer: Henley Morgan Limited
Henley Morgan is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth and development. With a strong focus on Sage Intacct support, employees benefit from structured career progression opportunities and a stable environment, all while enjoying the flexibility of a remote-first role in the UK. The company's commitment to staff retention and investment in ongoing training ensures that team members are well-equipped to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Sage Intacct Support Consultant – Remote UK – Up to £45,000 in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Henley Morgan Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Henley Morgan Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sage Intacct Support Consultant – Remote UK – Up to £45,000 in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Henley Morgan Limited:Your cover letter is your chance to shine! Tell us why you want to work at Henley Morgan Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Henley Morgan Limited!
How to prepare for a job interview at Henley Morgan Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
