At a Glance
- Tasks: Support UK customers using Odoo, resolving issues and enhancing their experience.
- Company: Join a growing Odoo partner with a supportive team culture.
- Benefits: Competitive salary, hybrid work, generous holiday, and funded Odoo certifications.
- Other info: Clear progression path to consultant roles with coaching from senior team members.
- Why this job: Take ownership of customer relationships and make a real impact in a dynamic environment.
- Qualifications: Hands-on Odoo experience and strong communication skills required.
The predicted salary is between 38000 - 52000 £ per year.
Location: Birmingham (hybrid — ideally 2 days on site in central Birmingham, easy reach from Solihull, Wolverhampton and the wider West Midlands)
Salary: £38,000 – £52,000 DOE + bonus + benefits
Type: Permanent, full-time
Reference: HM-ODO-BHM-260528
About the Role
Henley Morgan is partnering with a growing Odoo implementation and Application Management Services (AMS) partner to recruit a Support / AMS Analyst for their Birmingham hub. You will be the first technical point of contact for a portfolio of UK customers running Odoo Community and Enterprise — diagnosing issues, restoring service against agreed SLAs, and turning recurring tickets into small change requests, training nuggets and configuration improvements. This is a brilliant seat for someone who enjoys the variety of multi-customer support work and wants real ownership of the customer relationship rather than being buried at the back of a queue.
Key Responsibilities
- triage and resolve incoming tickets across the core Odoo modules — Sales, Purchase, Inventory, Manufacturing, Accounting and CRM using the partner’s ticketing platform and chat tools
- reproduce defects in sandbox environments, raise reproducible bug reports to development, and own customer communication through to closure
- run regular service reviews with your account customers, spot patterns across tickets and propose small enhancements or training sessions that reduce future contact volume
- support minor data fixes, user provisioning, report tweaks and routine release‑testing as new Odoo versions land
What We’re Looking For
- hands‑on Odoo experience – either from an end‑user role inside a business running Odoo or from a previous AMS/support role at an Odoo partner
- practical knowledge of two or more core modules (ideally including Accounting and Inventory)
- comfort reading basic Python/XML to understand custom modules a developer has built
- confident on the phone and in writing with non‑technical users, structured in how you triage and prioritise, and quietly tenacious in chasing root causes rather than just closing tickets
- exposure to SQL, Postgres, basic Linux command line or earlier ERPs (Sage, SAP Business One, NetSuite) is a plus but not essential
What’s On Offer
A clear AMS‑to‑Consultant progression path with funded Odoo certifications, a hybrid working pattern that respects life outside work, a discretionary bonus tied to customer satisfaction and ticket quality, generous holiday plus your birthday off, pension, private healthcare, and a genuinely supportive team where senior consultants coach.
How to Apply
Send your CV to monica@henleymorgan.com quoting reference HM-ODO-BHM-260528 and we will get back to you within 48 hours.
Odoo Support / AMS Analyst Jobs Birmingham | Odoo Partner | Henley Morgan employer: Henley Morgan Limited
Henley Morgan is an exceptional employer, offering a dynamic work environment in Birmingham that fosters professional growth and development. With a clear AMS-to-Consultant progression path, funded Odoo certifications, and a supportive team culture, employees enjoy a hybrid working model that promotes work-life balance alongside competitive benefits including a discretionary bonus, generous holiday allowance, and private healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Odoo Support / AMS Analyst Jobs Birmingham | Odoo Partner | Henley Morgan
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Henley Morgan Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Henley Morgan Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Henley Morgan Limited!
✨Direct Apply to Henley Morgan Limited
Let's not forget to apply directly through the Henley Morgan Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Odoo Support / AMS Analyst Jobs Birmingham | Odoo Partner | Henley Morgan
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Henley Morgan Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Henley Morgan Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Henley Morgan Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
