At a Glance
- Tasks: Lead service delivery for managed service customers and ensure top-notch customer satisfaction.
- Company: Dynamic IT company focused on service excellence and customer success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team dedicated to continuous improvement and customer success.
- Why this job: Make a real impact by driving service excellence and building strong customer relationships.
- Qualifications: Experience in IT service management and strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Service Manager – Managed Services (Hybrid) We have an exciting opportunity for a Service Manager.
This is a high‑impact role for an experienced IT service professional who can drive service excellence, customer satisfaction and long‑term contract value.
The
Role: As a Service Manager , you’ll own a portfolio of managed service customers, ensuring delivery aligns with contractual commitments, business objectives and agreed scope.
You’ll guide customers through the full service lifecycle, onboarding, performance management, continual improvement and major incident response, acting as their trusted partner throughout.
Your work directly influences customer satisfaction, retention and revenue growth.
- Some of the
- Key
Responsibilities: Service Transition Consult with project and transition teams during onboarding.
Ensure all stakeholders clearly understand service scope and contractual obligations.
Management Information
Service Manager employer: Henley Executive
Join a dynamic team as a Junior Sales Executive in Sunderland, where you'll benefit from a supportive work culture that prioritises employee development and progression. With a hybrid working model, you can enjoy the flexibility of working from home while also engaging with colleagues in the office, fostering collaboration and innovation. This role offers a competitive salary and performance bonus, making it an excellent opportunity for those eager to kickstart their career in IT sales.
