At a Glance
- Tasks: Lead seamless transitions of IT services into steady operations and ensure smooth handovers.
- Company: Dynamic tech company in Bristol focused on innovative service delivery.
- Benefits: Competitive salary, generous holiday, pension scheme, and health cash plan.
- Other info: Join a supportive team with opportunities for growth and development.
- Why this job: Make a real impact by driving change and enhancing user experiences in IT.
- Qualifications: Experience in IT service transitions and strong ITIL knowledge required.
The predicted salary is between 49500 - 60500 £ per year.
Service Transition Manager – Bristol
A brilliant opportunity for an experienced Service Transition Manager to take ownership of end‑user and endpoint service transitions, driving smooth, well‑governed handovers into BAU and ensuring organisations experience seamless, disruption‑free change.
You’ll lead the transition of endpoint and end‑user IT services, covering End Point Management, Device Lifecycle, collaboration platforms like M365/Teams, and End User Support, into steady‑state operations.
Acting as the single point of accountability across delivery, operations and business leadership, you’ll shape ITIL‑aligned transition plans that keep stakeholders informed, risks controlled, and services ready for go‑live.
Some of the Key Responsibilities
- Build and deliver transition and business‑integration plans covering risk, communications and readiness.
- Coordinate Service Owners, Architects, PMs and Operations to define acceptance criteria and handover deliverables.
- Ensure runbooks, service design packages, SLAs/OLAs and knowledge articles are complete and approved pre‑go‑live.
- Manage ELS and formal transition into BAU support.
- Integrate new technologies and managed‑service vendors into the operational ecosystem.
- Support hardware refreshes, endpoint security rollouts and collaboration platform migrations.
- Maintain readiness checklists, risk registers, issue/dependency logs and provide progress dashboards.
What Success Looks Like
- Approved and executed transition & integration plans
- Stakeholder readiness sign‑offs completed
- Maintained risk/issue/dependency logs and PIRs
- Full knowledge transfer and support documentation delivered
- Smooth BAU handover with minimal disruption and strong end‑user experience
What You Bring
- Proven experience managing IT service transitions in End User / Endpoint / Digital Workplace environments
- Strong
- ITIL knowledge across Service Transition, Service Operation and Change Enablement
- A track record delivering operational readiness, ELS and BAU handovers in enterprise IT
- Excellent stakeholder engagement and influencing skills
- Strong planning, organisation and problem‑solving abilities
- Experience creating and maintaining project plans and transition artefacts
- A proactive approach to risk management, quality delivery and continuous improvement
Benefits
- Competitive salary
- Monday–Friday, 37.5 hours
- 25 days holiday rising to 27 after 3 years (plus Bank Holidays)
- Pension scheme
- Health Cash Plan
Please include your current location on your CV or application.
Applications without a location may not be considered.
If you are relocating, please state both your current location and your intended relocation area.
APPLY TODAY!
Locations
Service Transition Manager in Newport, Wales employer: Henley Executive
Join a dynamic team as a Junior Sales Executive in Sunderland, where you'll benefit from a supportive work culture that prioritises employee development and progression. With a hybrid working model, you can enjoy the flexibility of working from home while also engaging with colleagues in the office, fostering collaboration and innovation. This role offers a competitive salary and performance bonus, making it an excellent opportunity for those eager to kickstart their career in IT sales.
StudySmarter Expert Advice🤫
We think this is how you could land Service Transition Manager in Newport, Wales
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Henley Executive values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Henley Executive might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Henley Executive!
✨Direct Apply to Henley Executive
Let's not forget to apply directly through the Henley Executive website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Transition Manager in Newport, Wales
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Henley Executive.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Henley Executive. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Henley Executive
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
