Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer service operations and enhance service delivery in a growing green business.
- Company: Fast-growing, environmentally focused company making a positive impact.
- Benefits: Competitive salary, career development, and a chance to work in a sustainable environment.
- Other info: Dynamic role with opportunities for growth in a fast-paced setting.
- Why this job: Join a mission-driven team and make a real difference in customer satisfaction and environmental impact.
- Qualifications: Experience in customer service management and strong problem-solving skills.
The predicted salary is between 40000 - 42000 £ per year.
Are you an experienced Customer Service professional looking to join a fast-growing, environmentally focused business? We are recruiting on behalf of a thriving company specialising in helping businesses reduce waste and make a positive environmental impact. We are seeking a proactive, organised Customer Service Manager to lead and improve customer service operations as they continue to grow. With the aim of having zero landfill from the products they recycle, they need to ensure that the process is seamless for their customers.
The Role
As Customer Service Manager, you will play a key role in ensuring excellent service delivery while driving efficiency across the business. Responsibilities include:
- Managing customer enquiries, issues and service requests in a professional and timely manner.
- Coordinating collections and deliveries with customers and logistics companies.
- Reviewing current customer service processes and identifying potential improvements.
- Streamlining and automating workflows to increase efficiency.
- Implementing new systems and processes to support continued growth.
- Leading by example to deliver outstanding customer satisfaction.
About You
We are looking for someone who is customer-focused, solutions-driven and passionate about continuous improvement. You will have:
- Proven experience in a customer service management or senior customer service role.
- Strong background in handling customer queries and resolving issues.
- Innovative ideas to improve systems, processes and service delivery.
- Excellent organisational and communication skills.
- Confidence working in a fast-paced, growing business environment.
- A positive, hands-on approach to logistics problem solving.
The successful candidate can expect a salary of between £40,000 – £42,000, depending on the experience you can offer. This role is a fantastic opportunity to join a fast-growing, environmentally responsible company that can offer ongoing career development as the business expands. If you are ready to bring your customer service expertise to a growing ‘green’ business, we’d love to hear from you.
Customer Service Manager in Manchester employer: Henley Executive
Contact Detail:
Henley Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the customer service field and let them know you're on the hunt for a new role. You never know who might have the inside scoop on a great opportunity.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Since this role is with an environmentally focused business, be ready to discuss how your experience aligns with their mission and how you can contribute to their goals.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be prepared to share specific examples of how you've improved customer service processes or resolved issues in previous roles. This will demonstrate your proactive approach!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Service Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Manager role. Highlight your customer service management experience and any innovative ideas you've implemented in previous roles.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to improve customer service processes. Use numbers or examples to show how you’ve made a positive impact in past positions.
Be Clear and Concise: When writing your application, keep it clear and to the point. Avoid jargon and make sure your passion for customer service shines through. We want to see your personality as well as your qualifications!
Include Your Location: Remember to include your current address or location in your application. This is super important for us, as applications without this info may not be considered. If you're looking to relocate, let us know where you're currently based!
How to prepare for a job interview at Henley Executive
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their mission, values, and the specific ways they contribute to reducing waste. This will not only show your genuine interest but also help you align your answers with their goals.
✨Prepare for Customer Scenarios
As a Customer Service Manager, you'll need to demonstrate your problem-solving skills. Prepare for situational questions by thinking of examples from your past experiences where you successfully handled customer issues or improved service processes. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Leadership Style
Since this role involves leading a team, be ready to discuss your leadership approach. Think about how you motivate your team, handle conflicts, and drive efficiency. Share specific examples that highlight your ability to lead by example and foster a positive work environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's future plans for growth, how they measure customer satisfaction, or what challenges they currently face in customer service. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.