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- Tasks: Provide second line support for Microsoft 365 and Azure environments, resolving technical issues.
- Company: Join a dynamic managed services technology business with a focus on growth.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Why this job: Make a real impact by supporting high-profile clients and enhancing their IT experience.
- Qualifications: Two years of IT support experience and strong knowledge of Microsoft cloud technologies.
- Other info: Exciting opportunities for career advancement in a fast-paced, innovative setting.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a highly motivated individual to join our client, a managed Services Technology business, to work on their rapidly growing Outsourced IT Helpdesk. As 2nd Line Azure Engineer, you will be supporting one of their high-profile clients in resolving incidents within their Microsoft 365, Azure Active Directory and Intune environments.
Job Duties
- Provide second line technical support for Microsoft 365, Azure Active Directory, and Intune environments, resolving incidents efficiently and effectively.
- Investigate, diagnose and resolve complex technical issues escalated from first line support.
- Communicate clearly and professionally with customers, including face-to-face interactions, ensuring a high level of customer satisfaction.
- Maintain accurate documentation of all support activities, including incident reports and resolution steps.
- Collaborate with third-party vendors and internal teams to resolve issues beyond immediate scope.
- Participate in continuous service improvement initiatives by providing feedback and suggestions.
- Ensure compliance with company policies, procedures and security standards in all support activities.
- Support desktop and mobile device management through Intune, including policy application and troubleshooting.
- Monitor system performance and assist with the deployment of updates or patches as required.
Required Experience
- At least two years' experience working in a second line IT support capacity.
- Strong understanding of Microsoft cloud technologies, including Microsoft 365, Azure Active Directory and Intune.
- Good knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN and firewalls.
- Excellent verbal and written communication skills, with the confidence to engage directly with customers.
- Ability to commute reliably to Central London on a daily basis.
- A relevant IT qualification or equivalent experience in a technical support role is essential.
- Experience supporting Microsoft 365 workloads and Azure Active Directory services.
- Experience with device management solutions, preferably Microsoft Intune.
- Strong problem-solving skills with a methodical approach to incident management.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Good interpersonal skills with the ability to explain technical information clearly to non-technical users.
To apply for this role as 2nd Line Azure Engineer, please click 'Apply Online' and upload an updated copy of your CV. Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location.
Information Technology Support Specialist in London employer: Henley Executive
Contact Detail:
Henley Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work with Microsoft 365 or Azure. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and customer service scenarios. We all know that being able to explain complex tech stuff in simple terms is key, so practice makes perfect!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled tricky issues in the past. This will show potential employers that you’re the go-to person for resolving incidents.
✨Tip Number 4
Apply through our website! It’s super easy and ensures your application gets seen. Plus, make sure to include your current location in your CV – it’s a must for consideration!
We think you need these skills to ace Information Technology Support Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Azure Active Directory, and Intune. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects or roles you've had!
Show Off Your Communication Skills: Since you'll be interacting with customers, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear language in your application and maybe even include examples of how you've effectively communicated technical info to non-techies.
Include Your Location: Don’t forget to mention your current address or location in your CV! We prioritise applications that include this info, so make sure it’s front and centre to avoid any hiccups in the process.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Henley Executive
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure Active Directory, and Intune. Be ready to discuss specific scenarios where you've resolved technical issues in these environments. The more examples you can provide, the better!
✨Communicate Like a Pro
Since you'll be interacting with customers, practice explaining complex technical concepts in simple terms. Role-play with a friend or family member to get comfortable with this. Clear communication can set you apart from other candidates.
✨Show Off Your Problem-Solving Skills
Prepare to discuss your approach to troubleshooting and incident management. Think of a few challenging situations you've faced in previous roles and how you resolved them. This will demonstrate your methodical approach and ability to handle pressure.
✨Document Everything
Highlight your experience with maintaining accurate documentation during the interview. Bring examples of incident reports or resolution steps you've created in the past. This shows that you understand the importance of keeping records and can contribute to continuous service improvement.
