At a Glance
- Tasks: Lead and develop a service team while managing IT and print services for clients.
- Company: Join a growing Managed Service Provider in the heart of London.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Other info: Dynamic role with a focus on leadership and operational excellence.
- Why this job: Make a real impact by improving service delivery and building strong client relationships.
- Qualifications: Experience in IT service delivery and managed services is essential.
The predicted salary is between 50000 - 57000 £ per year.
IT Service Delivery Manager
An exciting opportunity has arisen for an experienced IT Service Delivery Manager to join a growing Managed Service Provider (MSP) in London.
We're looking for a Service Delivery Manager with a strong background in Managed Print Services (MPS) and IT Managed Services.
You'll lead an established service team, ensure outstanding customer service, and drive operational performance across a portfolio of commercial clients.
This is an excellent opportunity to join a successful MSP where you'll have the autonomy to improve service delivery, develop your team, and build long-term customer relationships.
Key Responsibilities
- Lead, mentor and develop the Service Delivery team.
- Manage the delivery of Managed Print and IT Managed Services.
- Ensure SLA and KPI performance targets are achieved.
- Act as the senior escalation point for customers and internal teams.
- Conduct customer service reviews and strengthen client relationships.
- Drive continual service improvement and operational efficiency.
- Produce service reports and performance metrics.
- Work closely with Technical, Operations and Account Management teams.
Skills & Experience
- Previous experience as an IT Service Delivery Manager, Service Delivery Manager, or Technical Service Manager.
- Managed Service Provider (MSP) experience is essential.
- Strong Managed Print Services (MPS) background.
- Proven experience leading Service Delivery or Technical Support teams.
- Strong knowledge of IT Service Delivery, IT Support, SLAs, KPIs, and customer service.
- Experience supporting commercial/private sector clients.
- Excellent leadership, communication and stakeholder management skills.
- Commercially minded with a focus on customer satisfaction and service excellence.
**Please include your current Address/Location within your CV or application.
Applications without a location may not be considered, and those with a location will be prioritised.
If you are looking to relocate, then please state this along with your current location. **
