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- Tasks: Provide second-line support for Microsoft 365 and Azure environments, resolving technical issues.
- Company: Join a dynamic managed services technology business in London.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Why this job: Make a real impact by solving complex tech problems for high-profile clients.
- Qualifications: Two years of IT support experience and strong knowledge of Microsoft cloud technologies.
- Other info: Exciting opportunities for professional development and continuous service improvement.
The predicted salary is between 30000 - 35000 £ per year.
We have an exciting opportunity for a highly motivated individual to join our client, a managed Services Technology business, to work on their rapidly growing Outsourced IT Helpdesk. As 2nd Line Support Engineer, you will be supporting one of their high-profile clients in resolving incidents within their Microsoft 365, Azure Active Directory and Intune environments.
Job Duties:
- Provide second-line technical support for Microsoft 365, Azure Active Directory, and Intune environments, resolving incidents efficiently and effectively.
- Investigate, diagnose and resolve complex technical issues escalated from first line support.
- Communicate clearly and professionally with customers, including face-to-face interactions, ensuring a high level of customer satisfaction.
- Maintain accurate documentation of all support activities, including incident reports and resolution steps.
- Collaborate with third-party vendors and internal teams to resolve issues beyond immediate scope.
- Participate in continuous service improvement initiatives by providing feedback and suggestions.
- Ensure compliance with company policies, procedures and security standards in all support activities.
- Support desktop and mobile device management through Intune, including policy application and troubleshooting.
- Monitor system performance and assist with the deployment of updates or patches as required.
Required Experience:
- At least two years’ experience working in a second-line IT support capacity.
- Strong understanding of Microsoft cloud technologies, including Microsoft 365, Azure Active Directory and Intune.
- Good knowledge of networking concepts such as TCP/IP, DNS, DHCP, VPN and firewalls.
- Excellent verbal and written communication skills, with the confidence to engage directly with customers.
- Ability to commute reliably to Central London on a daily basis.
- A relevant IT qualification or equivalent experience in a technical support role is essential.
- Experience supporting Microsoft 365 workloads and Azure Active Directory services.
- Experience with device management solutions, preferably Microsoft Intune.
- Strong problem-solving skills with a methodical approach to incident management.
- Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Good interpersonal skills with the ability to explain technical information clearly to non-technical users.
To apply for this role as 2nd Line Support Engineer, please click 'Apply Online' and upload an updated copy of your CV. Please include your current Address/Location within your CV or application. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location.
2nd Line Support Engineer. in London employer: Henley Executive
Contact Detail:
Henley Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer. in London
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help us tailor our answers and show genuine interest in the role.
✨Tip Number 2
Practice common interview questions related to 2nd Line Support. Think about how you’d explain complex issues simply, especially around Microsoft 365 and Azure. We want to demonstrate our problem-solving skills!
✨Tip Number 3
Don’t forget to prepare some questions for the interviewer! Asking about team dynamics or ongoing projects shows we’re engaged and keen to contribute to their success.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of your progress and provide updates directly.
We think you need these skills to ace 2nd Line Support Engineer. in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Azure Active Directory, and Intune. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills: Since you'll be interacting with customers, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear language in your application and maybe even include a brief example of how you've effectively communicated technical info to non-techies.
Include Your Location: Don’t forget to mention your current address or location in your CV! As stated in the job description, applications without this info may not be considered, so let’s make sure you’re prioritised.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Henley Executive
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure Active Directory, and Intune. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tech, but that you can handle real-world problems.
✨Communicate Like a Pro
Since you'll be interacting with customers, practice explaining technical concepts in simple terms. Think about how you would describe a complex issue to someone without a tech background. Clear communication can set you apart from other candidates.
✨Showcase Your Problem-Solving Skills
Prepare examples of challenging incidents you've dealt with in previous roles. Highlight your methodical approach to diagnosing and resolving issues. This will demonstrate your ability to think critically and act efficiently under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you might need to troubleshoot a hypothetical issue. Practice thinking on your feet and articulating your thought process. This will help interviewers see how you tackle problems in real-time.
