At a Glance
- Tasks: Provide second-line IT support and troubleshoot Microsoft cloud technologies.
- Company: Established tech provider in Central London with a focus on innovation.
- Benefits: Competitive salary up to £35,000 and opportunities for professional growth.
- Other info: Office-based role with a collaborative work environment.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Experience in IT support and knowledge of Microsoft 365 and networking.
2nd Line Support Engineer Central London, Office Based Up to £35,000 We are recruiting a 2nd Line Support Engineer for an established, independent provider of business technology solutions. Our client supports organisations with managed IT, cloud communications, managed print and document management services, and is now looking for a highly motivated 2nd Line Engineer to join its growing outsourced IT helpdesk and support a high-profile customer. As 2nd Line Support Engineer, you will resolve incidents across Microsoft 365, Microsoft Entra ID (Azure AD), Microsoft Intune and associated network environments. You will combine strong technical capability with confident, professional communication, both remotely and face-to-face. What you’ll be doing * Providing second-line technical support through a rapidly growing outsourced IT helpdesk. * Investigating and resolving incidents across Microsoft 365, Microsoft Entra ID (Azure AD) and Microsoft Intune. * Troubleshooting cloud, user, device and networking issues. * Communicating clearly with customers and delivering a professional face-to-face service when required. * Working collaboratively with colleagues to maintain consistent office and client support coverage. What we’re looking for * Experience in a second-line IT support role. * A good understanding of Microsoft cloud technologies, particularly Microsoft 365, Microsoft Entra ID (Azure AD) and Microsoft Intune. * A sound grasp of networking concepts and troubleshooting. * Strong customer service and communication skills. * Confidence dealing with customers remotely and face-to-face. * The ability to commute to Central London. As a 2nd Line Support Engineer, you can expect a salary of up to £35,000 depending on experience. If this role is of interest, please submit your CV immediately. They are ready to interview and keen to appoint asap. Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area
2nd Line IT Support Engineer in London employer: Henley Executive
Join a dynamic managed services provider in Bristol, where we prioritise employee growth and a collaborative work culture. With a hybrid working model, you’ll enjoy the flexibility of predominantly home-based work while still having the opportunity to connect with your team in our Bristol office. We offer competitive salaries, a company-wide bonus scheme, and a commitment to continuous improvement, making us an excellent employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Engineer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Henley Executive values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Henley Executive might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Henley Executive!
✨Direct Apply to Henley Executive
Let's not forget to apply directly through the Henley Executive website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Henley Executive.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Henley Executive. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Henley Executive
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
