Head of Service Delivery
Bristol
Up to £60,000
We are partnering with an established service-led organisation to recruit a commercially minded, customer-focused Head of Service Delivery. This high-impact leadership role offers the opportunity to shape service strategy, inspire high-performing teams and deliver excellent outcomes across a portfolio of managed service contracts.
Key responsibilities
- Lead, coach and develop service managers, creating a high-performance, service-led culture.
- Translate service strategy into clear priorities, measurable objectives and effective operating plans.
- Own service performance, resource planning, capacity and reporting against SLAs and KPIs.
- Act as a senior escalation point, resolving complex issues and protecting service continuity.
- Build trusted client relationships and use feedback and performance insight to drive service quality, customer satisfaction and cost efficiency.
- Provide visible leadership across the Service Delivery function, creating a high-performance and service-led culture.
- Translate the organisation's service strategy into clear priorities, measurable objectives and effective operating plans.
- Act as a senior escalation point for service issues, leading a swift and coordinated response to protect service continuity.
- Anticipate risk and proactively mitigate potential or actual service disruption.
Experience Needed
- Previous senior-level service delivery or service management experience gained within managed services, technology or another complex environment.
- Demonstrate a strong record of improving services, leading multidisciplinary teams and managing senior customer relationships.
- Practical knowledge of ITIL (Ideally ITIL4).
- Confidence in analysing service KPIs, along with excellent communication, governance and influencing skills, is essential.
Successful candidates can expect a salary of up to £60,000, along with an enhanced benefits package.
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Head of Service Delivery employer: Henley Executive
Join a dynamic managed services provider in Bristol, where we prioritise employee growth and a collaborative work culture. With a hybrid working model, you’ll enjoy the flexibility of predominantly home-based work while still having the opportunity to connect with your team in our Bristol office. We offer competitive salaries, a company-wide bonus scheme, and a commitment to continuous improvement, making us an excellent employer for those seeking meaningful and rewarding careers.
