Service Transition Manager Bristol £45,000 + company bonus We have an exciting opportunity for a Transition Manager to join an established managed services provider in Bristol. Working within a team of 2 Service Transition Managers, this is a brilliant opportunity for an experienced Service Transition Manager to take ownership of end‑user and endpoint service transitions, driving smooth handovers into BAU and ensuring organisations experience seamless, disruption‑free change. Acting as the single point of accountability across delivery, operations and business leadership, you’ll shape ITIL‑aligned transition plans that keep stakeholders informed, risks controlled, and services ready for go‑live. Key Responsibilities: * Build and deliver transition and business‑integration plans. * Coordinate Service Owners, Architects, PMs and Operations for handover deliverables. * Ensure runbooks, service design packages, SLAs/OLAs and knowledge articles are complete and approved pre‑go‑live. * Manage ELS and formal transition into BAU support. * Integrate new technologies and managed‑service vendors into the operational ecosystem. * Support hardware refreshes, endpoint security rollouts and collaboration platform migrations. What You Bring: * Proven experience managing IT service transitions in End User / Endpoint / Digital Workplace environments * Strong ITIL knowledge across Service Transition, Service Operation and Change Enablement * A track record delivering operational readiness, ELS and BAU handovers in enterprise IT * Excellent stakeholder engagement and influencing skills * Strong planning, organisation and problem‑solving abilities * Experience creating and maintaining project plans and transition artefacts * A proactive approach to risk management, quality delivery and continuous improvement Successful applicants can expect a salary of circa £45,000, as well as a company-wide bonus scheme, pension, 25 days holiday and opt-in healthcare benefits. Please include your current location on your CV or application. Applications without a location may not be considered. If you are relocating, please state both your current location and your intended relocation area
Service Manager ITIL in Bristol employer: Henley Executive
Join a dynamic managed services provider in Bristol, where we prioritise employee growth and a collaborative work culture. With a hybrid working model, you’ll enjoy the flexibility of predominantly home-based work while still having the opportunity to connect with your team in our Bristol office. We offer competitive salaries, a company-wide bonus scheme, and a commitment to continuous improvement, making us an excellent employer for those seeking meaningful and rewarding careers.
