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- Tasks: Support IT customers and maintain strong relationships with partners while managing systems.
- Company: Dynamic Technology Managed Services business based in North Birmingham.
- Benefits: Competitive salary, enhanced employee benefits, and immediate interview slots.
- Other info: Opportunities for quick advancement and relocation support available.
- Why this job: Join a fast-paced team and make a real impact in IT support.
- Qualifications: Experience in IT support, strong understanding of networking, M365, and Azure.
The predicted salary is between 32000 - 37000 £ per year.
We have an immediate need for an IT Support Engineer to join our client, a Technology Managed Services business based in North Birmingham. As IT Support Engineer, working on the technical team, you will be responsible for supporting IT customers both internally and across their customer base, while maintaining strong relationships with third-party partners.
Key Responsibilities:
- Carry out routine, ad hoc, and project-related administrative tasks to maintain the systems.
- Install, maintain, administer, and support all IT infrastructure within the business and act as an escalation point for support.
- Provide Technical 2nd Line support for supplied solutions.
- Support Sales and Project Teams with technical input.
Requirements:
- Previous experience working for an MSP in support/implementation capacity.
- Strong understanding of IT, networking, virtualisation, M365 and Azure at 2nd Line Level.
- Full driving license.
We have interview slots available immediately, and they are keen to move quickly. If successful, you can expect a salary between £32,000 and £37,000 depending on experience, along with an enhanced employee benefits programme.
To apply for this role as IT Support Engineer, please click ‘Apply Online’ and upload an updated copy of your CV. Applications without a location may not be considered, and those with a location will be prioritised. If you are looking to relocate, then please state this along with your current location.
Knowledge Engineer REMOTE in Birmingham employer: Henley Executive
Contact Detail:
Henley Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Knowledge Engineer REMOTE in Birmingham
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of IT, networking, and virtualisation. Make sure you can confidently discuss M365 and Azure at a 2nd Line level during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of the company you're applying to. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 3
Prepare for those technical questions! Think about real-life scenarios where you've solved problems or supported customers. We want to hear your success stories!
✨Tip Number 4
Don't forget to apply through our website! It’s the quickest way to get your application seen. Plus, make sure to mention your location if you're looking to relocate – it could give you an edge!
We think you need these skills to ace Knowledge Engineer REMOTE in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with MSPs, technical support, and any relevant skills in IT, networking, and virtualisation. We want to see how you fit into our team!
Showcase Your Skills: Don’t just list your skills; show us how you've used them! Include specific examples of how you've provided 2nd Line support or worked on projects. This helps us understand your hands-on experience.
Be Clear About Your Location: Remember to include your current location in your application. If you're looking to relocate, let us know! Applications without a location may not be considered, so don’t skip this step.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Just click ‘Apply Online’ and upload your updated CV. It’s quick and easy, and we can’t wait to hear from you!
How to prepare for a job interview at Henley Executive
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT infrastructure, networking, virtualisation, M365, and Azure. Be ready to discuss specific technologies you've worked with and how they relate to the role. This will show that you're not just familiar with the concepts but can apply them in real-world scenarios.
✨Showcase Your MSP Experience
Since the role requires experience in a Managed Services Provider (MSP) environment, be prepared to share examples from your past roles. Highlight situations where you provided 2nd line support or collaborated with sales and project teams. This will demonstrate your ability to fit into their existing structure.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or customer interactions. Think of a few scenarios where you successfully resolved problems or improved processes. This will help you illustrate your problem-solving skills and customer service approach.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or upcoming projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you too.