At a Glance
- Tasks: Lead service excellence and customer satisfaction for managed service clients.
- Company: Dynamic IT service provider focused on innovation and customer success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on continuous improvement and career development.
- Why this job: Make a real impact by enhancing customer experiences and driving service improvements.
- Qualifications: Experience in IT service management and strong analytical skills required.
The predicted salary is between 57704 - 70528 £ per year.
Service Manager – Managed Services (Hybrid)
We have an exciting opportunity for a Service Manager.
This is a high‑impact role for an experienced IT service professional who can drive service excellence, customer satisfaction and long‑term contract value.
The Role
As a
Service Manager , you’ll own a portfolio of managed service customers, ensuring delivery aligns with contractual commitments, business objectives and agreed scope.
You’ll guide customers through the full service lifecycle, onboarding, performance management, continual improvement and major incident response, acting as their trusted partner throughout.
Your work directly influences customer satisfaction, retention and revenue growth.
Some of the Key Responsibilities
- Service Transition
- Consult with project and transition teams during onboarding.
- Ensure all stakeholders clearly understand service scope and contractual obligations.
- Management Information & Business Intelligence
- Analyse service performance against SLAs, KPIs and utilisation allowances.
- Produce detailed reporting with insights and recommendations.
- Present performance during service reviews and QBRs.
- Maintain accurate records and communicate outputs to stakeholders.
- Continual Service Improvement (CSI)
- Identify trends and improvement opportunities using performance data.
- Maintain customer‑specific CSIPs.
- Plan and implement CSI initiatives focused on CSAT, quality, cost efficiency and risk reduction.
- Risk & Issue Management
- Apply ITIL best practice to mitigate risks and manage incidents.
- Act as an escalation point for customers and internal teams.
- Lead Major Incident Management for P1 and P2 issues.
- Stakeholder Management
- Build strong relationships with customers and third‑party suppliers.
- Serve as the primary service contact for your accounts.
- Oversee third‑party performance against SLAs and contractual commitments.
Experience & Skills
- Background in an IT service environment with ITIL lifecycle exposure.
- Experience engaging senior stakeholders and leading teams.
- Skilled in ITSM tools, BI dashboards, Excel and Power Point.
- Strong analytical, communication and presentation skills.
- Confident handling major incidents and escalations.
- Customer‑centric mindset with strong organisational abilities.
Desirable Qualifications
- ITIL Foundation v3, v4 or v5.
Please include your current location on your CV or application.
Applications without a location may not be considered.
If you are relocating, please state both your current location and your intended relocation area.
APPLY NOW!
Service Manager in Bath employer: Henley Executive
Join a dynamic team as a Junior Sales Executive in Sunderland, where you'll benefit from a supportive work culture that prioritises employee development and progression. With a hybrid working model, you can enjoy the flexibility of working from home while also engaging with colleagues in the office, fostering collaboration and innovation. This role offers a competitive salary and performance bonus, making it an excellent opportunity for those eager to kickstart their career in IT sales.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Bath
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Henley Executive values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Henley Executive might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Henley Executive!
✨Direct Apply to Henley Executive
Let's not forget to apply directly through the Henley Executive website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Manager in Bath
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Henley Executive.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Henley Executive. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Henley Executive
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
