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- Tasks: Engage with residents, provide updates, and resolve issues during construction projects.
- Company: Join a dynamic team focused on enhancing community relations in construction.
- Benefits: Enjoy a competitive salary, flexible working options, and great corporate perks.
- Why this job: Make a real impact by ensuring resident satisfaction and smooth project delivery.
- Qualifications: Experience in customer-facing roles and strong communication skills are essential.
- Other info: Ideal for those passionate about community engagement and support.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Resident Liaison Officer Location: Northwest Contract Type: Contract Salary: Competitive + benefits Role Purpose Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels. Key Responsibilities Resident Engagement Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress. Communication & Coordination Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements with residents for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly. Customer Care Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary. Project Support Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare. Compliance & Reporting Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues. Health, Safety & Environment Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works. Skills & Experience Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role. Strong communication, empathy, and conflict resolution skills. Organised and proactive, with the ability to balance multiple priorities. Experience supporting vulnerable residents (desirable). IT proficiency (MS Office; experience with CRM/resident management systems preferred). Role Goals Ensure effective two-way communication between residents and project teams. Minimise disruption to residents through proactive planning. Achieve high resident satisfaction scores. Support project delivery: Safely On time With minimal disruption To the required quality
Resident Liaison - Warrington employer: Henley Chase
Contact Detail:
Henley Chase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison - Warrington
✨Tip Number 1
Familiarise yourself with the local community and its needs. Understanding the demographics and specific concerns of residents in Warrington will help you build rapport and trust, which is crucial for a Resident Liaison Officer.
✨Tip Number 2
Brush up on your communication skills. Since you'll be the key link between residents and project teams, being able to convey information clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Gain experience in conflict resolution. Being able to handle complaints and concerns effectively is vital in this role, so consider volunteering or taking courses that enhance your skills in this area.
✨Tip Number 4
Get comfortable with technology. Familiarity with CRM systems and MS Office will be beneficial, as you'll need to manage communications and maintain records efficiently.
We think you need these skills to ace Resident Liaison - Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Resident Liaison Officer or in similar customer-facing roles. Emphasise your communication skills, empathy, and any experience with vulnerable residents.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities outlined in the job description. Mention how your skills and experiences align with their needs, particularly in resident engagement and communication.
Showcase Relevant Skills: In your application, clearly demonstrate your organisational skills and ability to manage multiple priorities. Provide examples of how you've successfully resolved conflicts or supported residents in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Henley Chase
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively. Use examples from your past experiences where you successfully communicated with residents or resolved conflicts.
✨Highlight Your Empathy and Customer Care
This role requires a high level of empathy, especially when dealing with vulnerable residents. Share specific instances where you provided support or assistance to individuals in challenging situations, showcasing your understanding and compassion.
✨Demonstrate Organisational Skills
Being organised is crucial for managing multiple priorities. Discuss how you keep track of communications, schedules, and resident interactions. You might want to mention any tools or systems you use to stay organised, especially if you have experience with CRM or resident management systems.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about potential challenges you might face as a Resident Liaison Officer and prepare responses that highlight your proactive planning and conflict resolution skills.
