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- Tasks: Engage with residents, provide updates, and resolve issues during construction projects.
- Company: Join a dynamic team focused on enhancing community relations in construction.
- Benefits: Enjoy competitive pay, flexible working options, and a supportive work environment.
- Why this job: Make a real impact by ensuring resident satisfaction and smooth project delivery.
- Qualifications: Experience in customer service or housing roles; strong communication and organisational skills required.
- Other info: Ideal for those passionate about community engagement and construction.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Resident Liaison Officer Location: Northwest Contract Type: Contract Salary: Competitive + benefits Role Purpose Act as the key communication link between residents, project teams, and clients, ensuring residents are informed, supported, and engaged throughout the construction programme while minimising disruption and maintaining high satisfaction levels. Key Responsibilities Resident Engagement Build and maintain positive relationships with residents. Conduct home visits, meetings, and drop-in sessions. Provide clear and timely updates on works schedules and progress. Communication & Coordination Draft and distribute newsletters, notices, and other resident communications. Coordinate access arrangements with residents for scheduled works. Liaise between residents, contractors, and site teams to resolve issues quickly. Customer Care Respond promptly to resident queries, complaints, and concerns. Support vulnerable residents by liaising with housing officers and external agencies. Manage feedback processes and escalate issues where necessary. Project Support Assist in scheduling works to minimise resident disruption. Maintain detailed records of communications, access arrangements, and appointments. Support the handover process, including resident inductions and aftercare. Compliance & Reporting Ensure resident engagement meets relevant standards and requirements. Maintain accurate logs of complaints, resolutions, and resident interactions. Produce reports on resident satisfaction, risks, and issues. Health, Safety & Environment Promote safe working practices in occupied properties. Conduct risk assessments for resident-related activities. Ensure residents are aware of safety measures during works. Skills & Experience Proven experience as a Resident Liaison Officer or in a customer-facing housing/construction role. Strong communication, empathy, and conflict resolution skills. Organised and proactive, with the ability to balance multiple priorities. Experience supporting vulnerable residents (desirable). IT proficiency (MS Office; experience with CRM/resident management systems preferred). Role Goals Ensure effective two-way communication between residents and project teams. Minimise disruption to residents through proactive planning. Achieve high resident satisfaction scores. Support project delivery: Safely On time With minimal disruption To the required quality
Resident Liaison Officer - Construction employer: Henley Chase
Contact Detail:
Henley Chase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer - Construction
✨Tip Number 1
Familiarise yourself with the local community and its dynamics. Understanding the residents' concerns and preferences will help you build rapport and trust, which is crucial for a Resident Liaison Officer.
✨Tip Number 2
Brush up on your communication skills, especially in conflict resolution. Being able to handle complaints and concerns effectively will set you apart as a candidate who can maintain high satisfaction levels among residents.
✨Tip Number 3
Gain experience with CRM or resident management systems if you haven't already. Familiarity with these tools will demonstrate your readiness to manage communications and records efficiently.
✨Tip Number 4
Network with professionals in the construction and housing sectors. Attend local events or join relevant online forums to connect with others in the field, which could lead to valuable insights and opportunities.
We think you need these skills to ace Resident Liaison Officer - Construction
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Resident Liaison Officer or in similar customer-facing roles. Emphasise your communication skills, ability to manage multiple priorities, and any experience with vulnerable residents.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities outlined in the job description. Mention your approach to resident engagement and how you would ensure effective communication between residents and project teams.
Showcase Relevant Skills: In your application, clearly demonstrate your strong communication, empathy, and conflict resolution skills. Provide examples of how you've successfully managed resident queries or complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Henley Chase
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Be prepared to discuss your previous experiences where you effectively communicated with residents or clients. Use specific examples to demonstrate how you kept stakeholders informed and engaged.
✨Demonstrate Empathy and Conflict Resolution
Highlight your ability to empathise with residents, especially those who may be vulnerable. Share instances where you successfully resolved conflicts or addressed complaints, showcasing your problem-solving skills and patience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think about potential challenges you might face in the role, such as managing resident concerns during construction, and prepare your responses accordingly.
✨Familiarise Yourself with Relevant Regulations
Understanding compliance and health and safety regulations is crucial for this role. Brush up on relevant standards and be ready to discuss how you would ensure these are met while maintaining resident satisfaction during projects.
