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- Tasks: Lead a team of Sales Coordinators and manage customer orders and queries.
- Company: Join a dynamic building supplies company in Dagenham with a focus on growth.
- Benefits: Competitive salary between £30,000 to £40,000 and opportunities for professional development.
- Why this job: Be part of a fast-paced environment where your leadership can make a real impact.
- Qualifications: 2+ years in a similar role, preferably in the construction industry.
- Other info: Strong IT skills and a positive attitude are key to success in this role.
The predicted salary is between 25000 - 35000 £ per year.
Office Manager – Building Supplies/ Construction Sales Office Manager – Building Supplies/ Construction Dagenham £30,000 to £40,000 Direct reports: Team of Sales Coordinators About: My client is looking for a driven and enthusiastic individual to join our team as a Sales Office Manager. With experience of working in a similar role within a fast-paced environment, you’ll be responsible for managing a team of Sales Coordinators. The role: * Lead a team of Sales Coordinators who process telephone and email orders, drive inbound and outbound sales, and handle customer queries * Implement an effective outbound sales development strategy for the Sales Coordinators * Embed a process of upselling and/or alternatives for out-of-stock products * Coordinate and support sales development operations * Compile tracking reports for sales, report monthly sales figures and respond accordingly * Deal with customers’ queries, enquiries, requests and complaints * Identify effective solutions and areas for improvement in policy and process to enhance and maintain the customer experience * Work collaboratively with key stakeholders across the business to ensure business goals are met * Provide excellent customer service via telephone and email, responding promptly to customer questions, queries and orders * Mentor and develop the Sales Coordinators, identifying processes that drive continuous improvement * Monitor team wellbeing, attendance and performance issues. Acting promptly, in line with policy Skills: * Excellent leadership ability and relationship-building skills * Excellent communication skills, with the ability to confidently sell, negotiate and persuade. * The ability to see the bigger picture and understand how this role fits into plans for growth * Strong IT skills including working knowledge of MS Excel, Word and Outlook * A positive, collaborative and solutions-focused team player with a can-do attitude * Organised, proactive and responsive with excellent attention to detail Qualifications/Experience: * Experience in the construction industry or sound knowledge of construction products is essential * Minimum 2 years’ experience in a similar role * Experience in using sales order processing systems would be advantageous
Office Manager - Building Supplies/ Construction employer: Henley Chase
Contact Detail:
Henley Chase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Manager - Building Supplies/ Construction
✨Tip Number 1
Make sure to highlight your leadership experience in previous roles. Since this position involves managing a team of Sales Coordinators, showcasing your ability to lead and mentor others will set you apart.
✨Tip Number 2
Familiarize yourself with the construction industry and its products. Having a solid understanding of the market will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 3
Prepare examples of how you've successfully implemented sales strategies in the past. Being able to discuss specific instances where you've driven sales or improved processes will show your potential impact on the team.
✨Tip Number 4
Practice your communication skills, especially in selling and negotiating. This role requires excellent communication, so being able to articulate your thoughts clearly and persuasively will be crucial during the interview.
We think you need these skills to ace Office Manager - Building Supplies/ Construction
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in office management and the construction industry. Emphasize your leadership skills and any specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your experience in fast-paced environments and how you can contribute to the sales development strategy.
Highlight Relevant Skills: In your application, clearly outline your communication skills, IT proficiency, and ability to mentor and develop team members. Use specific examples to illustrate how you've successfully handled customer queries and improved processes in previous roles.
Showcase Your Industry Knowledge: Demonstrate your understanding of the construction industry and building supplies. Mention any relevant experience or knowledge you have about construction products, as this will strengthen your application.
How to prepare for a job interview at Henley Chase
✨Show Your Leadership Skills
As a Sales Office Manager, you'll be leading a team of Sales Coordinators. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific strategies you've used to motivate and develop your team.
✨Demonstrate Industry Knowledge
Since experience in the construction industry is essential, make sure to brush up on relevant products and trends. Be ready to discuss how your background aligns with the company's needs and how you can contribute to their success in this sector.
✨Prepare for Customer Service Scenarios
Customer service is a key part of this role. Think of examples where you've effectively handled customer queries or complaints. Show that you can maintain a positive attitude and find solutions, even in challenging situations.
✨Highlight Your IT Proficiency
Strong IT skills are crucial for this position. Be prepared to discuss your experience with MS Excel, Word, and Outlook. If you've used sales order processing systems before, share your experiences and how they can benefit the team.
