*Job Description –*
We have a new role in our Technical Support Department for an office-based individual who is a tech savvy problem solver, with an interest in consumer electronics and is looking to be a part of a dynamic team, serving as a vital link between our Service and Customer Service departments.
The successful applicant would work alongside our Product Specialist and report directly to our Technical Services Manager. The role would be responsible for;
- Upholding our first-class technical & sales support to both trade professionals and end-users via telephone, email, and face-to-face interactions.
- Providing our internal teams with technical support.
- Oversight and day-to-day management of our spare parts database, ensuring the accuracy of compatible spare parts throughout our brands.
- Acting as the conduit between our Service and Customer Services Department, helping to manage our service administration and collating spare part orders for our Customer Services Manager.
- Supporting our Product Specialist with demonstration and review stock - test and understanding product to increase our knowledge base
*What we're looking for;*
- Strong communication skills with a customer-first mindset.
- Excellent organisational skills and attention to detail.
- Ability to work independently and collaboratively across multiple departments.
- Keen interest in electronics and/or audio-visual equipment.
*Desirable Skills/Experience*_*;*_
- Experience working in retail or similar customer support/service roles.
- Comfortable working with business software and digital systems.
- Experience with AV, home audio, smart home, or customer electronics (even as hobbyist).
Henley Audio is a forward-thinking hi-fi distribution company that offers a full turnkey solution for a host of internationally lauded hi-fi equipment brands. With 20+ years of heritage and operating as a family and team-orientated company, we like to create lasting relationships with all staff and stakeholders.
We aim to be a company where you get out what you put in.
The role is based from our offices in Didcot, Oxfordshire. Monday – Friday, 9am – 5pm.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Company pension
- On-site parking
Ability to commute/relocate:
* Didcot OX11 7WB: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
