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For Companies At a Glance
- Tasks: Support the team with customer service and administrative duties while learning essential systems.
- Company: Join Henkels & McCoy, a top utility construction firm with over 95 years of experience.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Be part of a company recognised for safety excellence and make a real impact in infrastructure.
- Qualifications: Requires 2+ years of customer service experience and advanced MS Excel skills.
- Other info: Open to diverse candidates; we value inclusion and equal opportunity.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Henkels & McCoy is an industry-leading utility construction firm providing critical infrastructure construction and maintenance services for the power, oil & gas pipeline, gas distribution, and communication markets throughout North America. Founded in 1923, Henkels & McCoy adapts over 95 years of experience to the dynamic and evolving infrastructure needs of today. Henkels & McCoy has been recognized with an E. I. DuPont Safety Excellence Award and is a founding member of the ET&D Partnership, a collaborative industry partnership working to reduce fatalities, injuries, and illnesses in the electric line construction industry.
Responsibilities
- Provide excellent customer service to the members of the Team.
- Become proficient in the work/services provided to customers in order to perform assigned duties independently.
- Learn multiple internal and external systems and produce necessary reports in a timely fashion.
- Perform general administrative duties including auditing timesheets and working with field employees directly.
- Ensure all information is collected and processed accurately, analyzed effectively, and disseminated in a timely manner to appropriate parties.
- Other duties as assigned.
Qualifications
- Minimum 2 years’ experience servicing customer accounts.
- Minimum 2+ years post high school education (preferably related to the construction industry); college degree preferred.
- Advanced knowledge of MS Excel and Word.
- Understanding of financial tools and ability to master Henkels & McCoy systems.
Henkels & McCoy, Inc. is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
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Operations Coordinator employer: Henkels & McCoy
Contact Detail:
Henkels & McCoy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Familiarise yourself with the utility construction industry, especially the services provided by Henkels & McCoy. Understanding their operations and customer service approach will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your MS Excel and Word skills, as these are crucial for the Operations Coordinator role. Consider taking online courses or tutorials to enhance your proficiency, which can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the construction and utility sectors. Attend industry events or join relevant online forums to connect with people who might provide insights or even referrals for the position.
✨Tip Number 4
Prepare to discuss your experience in customer service and how it relates to the role. Think of specific examples where you've successfully managed accounts or resolved issues, as this will showcase your suitability for the position.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Operations Coordinator position. Tailor your application to highlight relevant experience and skills that align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your customer service experience and any administrative duties you've performed. Mention specific examples of how you've successfully managed customer accounts or worked in a construction-related environment.
Showcase Technical Skills: Since advanced knowledge of MS Excel and Word is crucial for this role, make sure to include any relevant certifications or experiences that demonstrate your proficiency with these tools. Consider providing examples of reports or analyses you've created in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role and the company. Mention Henkels & McCoy's commitment to safety and excellence, and explain why you want to be part of their team.
How to prepare for a job interview at Henkels & McCoy
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service, be prepared to share specific examples of how you've successfully handled customer accounts in the past. Highlight your ability to resolve issues and maintain positive relationships.
✨Demonstrate Proficiency in Relevant Tools
Make sure to discuss your advanced knowledge of MS Excel and Word during the interview. You might even want to mention any specific functions or features you are particularly skilled at, as this will show your readiness for the role.
✨Understand the Company’s Values
Familiarise yourself with Henkels & McCoy's commitment to safety and excellence. Be ready to discuss how you can contribute to their mission and values, especially regarding safety in the construction industry.
✨Prepare for Administrative Duties
Since the position involves general administrative tasks, think about your experience with auditing timesheets and working with field employees. Prepare to discuss how you ensure accuracy and timeliness in your work.
