At a Glance
- Tasks: Lead exciting customer experience projects from start to finish, driving innovation and improvements.
- Company: Join Henkel, a global leader with a diverse and inclusive culture.
- Benefits: Enjoy flexible hours, hybrid work, competitive salary, and generous leave.
- Other info: Be part of a dynamic team that values your unique perspective.
- Why this job: Make a real impact on customer experiences while growing your career.
- Qualifications: Strong communication skills and project management experience are essential.
The predicted salary is between 50000 - 60000 £ per year.
About this Position
As a Project Manager – CSX PMO (1-Year FTC), you will lead cross-functional customer experience projects from concept to delivery, driving process improvements, strategic initiatives, and customer-centric solutions that align local execution with Henkel's global CSX strategy.
- What you’ll do
- Own end‑to‑end project management: design, planning, delivery, cost, and outcome evaluation.
- Apply a strong customer‑centric mindset in all stakeholder interactions.
- Align closely with Global SC, Regional SC, GBS+, d X, Functions, and Business Units.
- Collect and analyze customer feedback and market insights (Voice of Customer).
- Oversee CRM system implementation and identify improvement opportunities.
- Contribute recommendations impacting CSX strategy.
- Lead business and IT projects to improve customer experience and process harmonization.
- Support customer service initiatives that drive retention and new business.
- Communicate local action plans and link them to global CSX strategy.
- Identify, evaluate, and implement customer experience improvement projects.
- Design and roll out tools, processes, and initiatives aligned to Global CSX.
- Lead cross‑functional and country implementation teams.
- Collaborate closely with CSX, Co E, GBS+, and Supply Chain teams.
- Drive continuous improvement through innovation and structured project plans.
- Manage performance using KPIs and reporting tools.
- Set objectives, monitor progress, and take corrective actions.
- Plan activities to ensure efficiency, continuity, and customer satisfaction.
- Ensure compliance with Henkel standards, SHE, and sustainability requirements.
- What makes you a good fit
- Soft Skills
- Communication for Impact
- Accountability
- Tactical Thinking & Planning
- Collaboration
- Stakeholder Management
- Management Complexity
- Process Optimization
- Resilience
- Hard Skills
- Planning and Organizing
- Project Management
- Customer Focus
- Analyze Alternatives and Recommend Solutions
- Builds Customer Loyalty
- Customer System Operation
- Continuous Improvement
- Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Performance bonus / incentives
- Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary
- Annual Leave: 27 days plus 8 Bank Holidays
- Celebration vouchers
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences.
We believe the uniqueness of all our employees is the power in us.
Become part of the team and bring your uniqueness to us!
We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
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We think you need these skills to ace Project Manager CSX PMO - 1 Year FTC
Project Management
Customer-Centric Mindset
Stakeholder Management
Data Analysis
CRM System Implementation
Continuous Improvement
Process Optimization
