Benefits Administrator in Hemel Hempstead

We are seeking a detail-oriented and proactive Benefits Administrator to support the administration and communication of our employee benefits programs across the Norden Cluster (Ireland, UK, Denmark, Finland, Norway, Sweden). This role plays a key part in ensuring employees understand and can access the benefits available to them, while ensuring programs run smoothly and compliantly. You will collaborate closely with HR, Total Rewards, external vendors, and local stakeholders to deliver high-quality employee experience and strong operational excellence in benefits administration.

What you’ll do

• Benefits Administration
  • Administer and support day-to-day operations of country-specific and Norden-wide benefits programs, including health insurance, pension schemes, leave policies, and other local benefits.
  • Be the primary contact for several benefit issues such as plan provisions, policy interpretation, procedures, coverage, enrollment eligibility, family status changes, claims, claims appeals procedures, and other benefit matters.
  • Completion of the annual benefits reporting to Mercer.
  • Maintain accurate benefits data and ensure timely updates in HR systems and with benefit providers.
  • Support annual benefits cycles such as renewals, open enrollment, and vendor updates.
  • Ensure compliance with local legislation, internal policies, and audit requirements.
• Employee Support & Communication
  • Serve as a first point of contact for employee benefits questions, providing timely and clear responses.
  • Prepare and deliver employee-friendly benefits communication, including guides, FAQs, presentations, and digital content.
  • Support onboarding activities by providing benefits orientation to new hires.
  • Provide clear, concise explanations of plan options, coverage features, and enrollment requirements.
• Stakeholder & Vendor Management
  • Build strong relationships with HR business partners, payroll teams, managers, and external benefit providers.
  • Coordinate with vendors and brokers to ensure service delivery, issue resolution, and data accuracy.
  • Support the Head of Total Rewards in vendor reviews, renewals, and contract management.
• Data & Process Excellence
  • Assist in benefits reporting, data audits, and analysis to ensure accuracy and identify improvement opportunities.
  • Assist with Gender Pay Gap Reporting and other statutory reporting as required across the cluster.
  • Online benefits administration and employee self-service sites. Assume primary responsibility for ongoing use of the site’s features and procedures including eligibility management, enrollment management, billing, reporting, and maintenance.
  • Regular review of the clusters Benefits portal to ensure that documentation is current.
  • Help update and streamline processes, documentation, and internal controls.
  • Support digitalisation efforts across the Norden benefits landscape.

What makes you a good fit

• Bachelor’s degree in a relevant field, or equivalent work experience.
• Minimum 2-3 year experience of managing benefits administration as a Benefits Administrator, HR coordination, or another administrative HR role.
• Strong attention to detail with excellent organizational and data-management capabilities.
• Exceptional written and verbal communication skills; ability to explain complex information simply and clearly.
• Proven ability to build and maintain positive relationships with stakeholders at different levels.
• Comfortable working across multiple countries and navigating different local benefit norms.
• Proficiency in the use of excel, MS Office and HRIS systems.
• A proactive, service-oriented mindset and a strong willingness to learn.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year.
• Diverse national and international growth opportunities.
• Global wellbeing standards with health and preventive care programs.
• Gender-neutral parental leave for a minimum of 8 weeks.
• Employee Share Plan with voluntary investment and Henkel matching shares.
• Performance bonus / incentives.
• Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary.
• Annual Leave: 27 days plus 8 Bank Holidays.
• Celebration vouchers.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.