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For Companies At a Glance
- Tasks: Join our Supply Chain team and rotate through Customer Excellence, Logistics, and Demand Planning.
- Company: Henkel is a global leader in consumer brands, known for innovation and quality.
- Benefits: Enjoy flexible hours, hybrid work options, and a competitive pension plan.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Gain hands-on experience in a dynamic environment while collaborating with industry experts.
- Qualifications: GCSEs in English and Maths, 3 A-levels or equivalent, and strong communication skills required.
About this Position
Henkel Consumer Brands HCB hold leading market positions worldwide and its Brand name product business is continuously developing. Operating within both Retail and Professional Industries, our Brands and products are used widely every day. Customer Supply Chain is responsible for the availability of products as well as the flow of goods, from our Local 3PL warehouses to the delivery at our customers. The primary objective of the three Supply Chain units for Henkel Consumer Brands, namely Demand Planning, Customer Excellence, and Logistics, is to satisfy our customers by the highest possible service level and on-time deliveries. We are looking for three apprentices to join our Supply Chain team in a rotational capacity.
You will embark on 3 functions in rotation:
- Customer Excellence: Work in close collaboration with our customers & Sales Team regarding KPI-review, process optimization, and steering of projects.
- Logistics: Work as an integral member of the logistics team. Gain experience in both mainstream FMCG logistics (Henkel Consumer Business HCB) and Direct to Consumer/Business parcel network operations (Schwarzkopf Professional). Contribute to the achievement of cost and service targets.
- Demand Planning: Work as an integral part of the Demand planning team, reporting to the Project Implementation Manager. Get comprehensive experience in managing downstream supply chain projects and closely collaborate with commercial as well as upstream supply chain operations.
The chosen candidate will gain experience in several systems like SAP, APO DP, PowerBI, and MS Office.
What you’ll do:
- Customer complaints & claims management: customer interaction and ad-hoc analysis during inbound emails; monitoring cases managed in GBS+ (Shared Service Centre).
- Be the customer’s counterpart for solving and negotiating any operational topic/issue related to orders (delays, incidents, returns, prices, invoices, etc.).
- Help drive improvements in the team’s performance.
- Accurate allocation of error reason codes.
- Using analysis and insight, highlight key trends and possible improvements.
- Work within company practice/guidelines and compliance.
- Integration within a collaborative team with passion & experience.
- Opportunity to work independently while provided with the necessary team support.
- Logistics: Electronic Data Interface (EDI) management; Monitoring/Reporting on Key Supply Chain Metrics; SKP Professional: Returns Management / Urgent shipment coordination.
- Demand Planning: Support in Demand reviews – PowerBI/MS Office; Out of stock report management; Supporting Project Implementation Manager in all the steps of the project; Managing product lifecycle in SAP.
What makes you a good fit:
- Good communication skills internally and externally.
- Good level of system knowledge – MS Office applications (essential), SAP (preferable).
- Able to work calmly under pressure and deliver excellent customer satisfaction.
- Ability to multi-task, and identify and focus on key priorities.
- Maintain a professional attitude at all times.
- GCSEs at grade 4/C or above (or equivalent) in English and Maths.
- 3 A-levels or equivalent grade C or above.
- Can-do attitude with the desire to learn and develop.
- Good understanding of commercial and financial awareness.
- Proactive, passionate, team player.
- Strong communication and interpersonal skills – ability to communicate confidently with key internal stakeholders.
- Analytical problem solver with strong attention to detail.
- Strong IT skills (especially PowerPoint and Excel).
- Full clean UK driving licence.
Some perks of joining Henkel:
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year.
- Diverse national and international growth opportunities.
- Globally wellbeing standards with health and preventive care programs.
- Gender-neutral parental leave for a minimum of 8 weeks.
- Employee Share Plan with voluntary investment and Henkel matching shares.
- Performance bonus/incentives.
- Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary.
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
HCB Supply Chain Apprentice - Now Hiring! employer: Henkel
Contact Detail:
Henkel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HCB Supply Chain Apprentice - Now Hiring!
✨Tip Number 1
Familiarise yourself with Henkel's products and their supply chain processes. Understanding the company's operations will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Henkel, especially those in supply chain roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your application and interview preparation.
✨Tip Number 3
Brush up on your analytical skills and become proficient in tools like PowerBI and Excel. Being able to showcase your ability to analyse data and derive insights will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your problem-solving abilities and how you've handled challenges in the past. Use specific examples that highlight your communication skills and teamwork, as these are crucial for the collaborative environment at Henkel.
We think you need these skills to ace HCB Supply Chain Apprentice - Now Hiring!
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the HCB Supply Chain Apprentice role. Focus on your communication skills, IT proficiency, and any experience in logistics or supply chain management.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Henkel's operations that excite you and how your background makes you a great fit for the apprenticeship.
Highlight Relevant Qualifications: Clearly state your GCSEs and A-levels, especially in English and Maths, as these are essential for the role. If you have any additional qualifications or certifications related to supply chain or logistics, be sure to include them.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully tackled challenges in previous roles or projects. This will demonstrate your analytical problem-solving abilities, which are crucial for the position.
How to prepare for a job interview at Henkel
✨Research Henkel and the Role
Before your interview, take some time to research Henkel and understand their values, products, and market position. Familiarise yourself with the specifics of the HCB Supply Chain Apprentice role, including the key responsibilities in Customer Excellence, Logistics, and Demand Planning.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Prepare examples from your past experiences that demonstrate your communication skills, teamwork, and analytical abilities, as these are crucial for the role.
✨Show Your Enthusiasm to Learn
As an apprentice, your eagerness to learn is vital. Be ready to discuss how you plan to develop your skills in areas like SAP, PowerBI, and logistics. Highlight any relevant coursework or projects that showcase your proactive attitude towards learning.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, opportunities for growth within the company, or specific challenges the supply chain team is currently facing. This shows your genuine interest in the role and the company.