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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer experience and streamline operations.
- Company: Join Henkel, a global leader with a diverse and inclusive culture.
- Benefits: Enjoy flexible work hours, hybrid options, and generous leave policies.
- Why this job: Make a real impact by driving customer satisfaction and operational excellence.
- Qualifications: Degree in business or supply chain; leadership experience is a must.
- Other info: Opportunities for growth and development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
About this Position
Join us as a Manager CSX CoE Intercompany and get the opportunity to become a game changer to our team, working alongside professionals from diverse backgrounds to achieve common goals and drive organisational success.
This is how you can dare to make an impact:
- Manage and develop a team acting as a single point of contact for Henkel affiliates, fostering a customer‑centric mindset.
- Oversee Intercompany order management, ensuring timely follow‑up and coordination with relevant stakeholders.
- Break down and implement Customer Experience (CSX) strategy within your scope, supporting organisational changes and projects.
- Collect and analyse customer feedback to identify trends and opportunities for improvement.
- Engage stakeholders through meetings, actions, and events to promote alignment and commitment.
- Monitor CRM data accuracy, track team budget, and report variances.
- Act as escalation point for complex service delivery issues, ensuring quality and minimising disruption.
- Collaborate closely with internal partners (CSX, CoE, GBS+, Supply Chain) to align priorities and deliver commitments.
- Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
- Set and monitor team KPIs, manage performance, and support people development.
What Makes You a Good Fit
- Bachelor’s degree in business, Supply Chain, or related field.
- Previous experience in Customer Service or Supply Chain.
- Proven people management and leadership experience with a passion for people development.
- Strong communication, collaboration, and problem‑solving skills.
- Customer‑focused mindset with ability to manage complexity and optimise processes.
- Proficiency in SAP, Service Cloud, and understanding of order‑to‑cash processes.
- Knowledge of supply chain operations and export processes is a plus.
Some perks of joining Henkel:
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year.
- Diverse national and international growth opportunities.
- Global wellbeing standards with health and preventive care programs.
- Gender‑neutral parental leave for a minimum of 8 weeks.
- Employee Share Plan with voluntary investment and Henkel matching shares.
- Performance bonus / incentives.
- Competitive Pension & Life Assurance – Company contributes up to 10% of basic salary.
- Annual Leave: 27 days plus 8 Bank Holidays.
- Celebration vouchers.
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
Export Customer Service Manager employer: Henkel
Contact Detail:
Henkel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Henkel on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Henkel's values and recent projects. Show us that you’re not just another candidate; demonstrate how your skills align with their mission and how you can contribute to their customer-centric approach.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about specific situations where you’ve made an impact, especially in customer service or team management. Be ready to share those success stories!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. It shows us that you’re genuinely interested in joining the Henkel family.
We think you need these skills to ace Export Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in customer service and supply chain, and don’t forget to showcase your leadership skills. We want to see how you can be a game changer for our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our goals. Be genuine and let your personality come through – we love seeing the real you!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your problem-solving skills and customer-centric mindset. Numbers and examples speak volumes, so don’t hold back on sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Henkel!
How to prepare for a job interview at Henkel
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer service and supply chain management. Brush up on your knowledge of order-to-cash processes and be ready to discuss how you've handled complex service delivery issues in the past.
✨Showcase Your Leadership Skills
As a potential manager, it's crucial to demonstrate your people management experience. Prepare examples of how you've developed teams, set KPIs, and driven performance improvements. Highlight your passion for people development and how you've fostered a customer-centric mindset in your previous roles.
✨Engage with Stakeholders
Since this role involves collaboration with various internal partners, think about how you've successfully engaged stakeholders in the past. Be ready to share specific instances where you've aligned priorities and promoted commitment through effective communication and meetings.
✨Emphasise Continuous Improvement
This position is all about driving operational efficiency and customer satisfaction. Come prepared with examples of continuous improvement initiatives you've led or been part of. Discuss how you've collected and analysed customer feedback to identify trends and implement changes that made a real impact.