At a Glance
- Tasks: Lead a dynamic team to ensure top-notch customer service and operational excellence.
- Company: Join Henkel, a global leader in consumer brands with a focus on innovation.
- Benefits: Enjoy flexible working hours, hybrid options, and a competitive salary package.
- Other info: Diverse workplace with growth opportunities and a commitment to employee wellbeing.
- Why this job: Make a real impact by improving processes and enhancing customer satisfaction.
- Qualifications: Experience in customer service or supply chain, with strong leadership skills.
The predicted salary is between 35000 - 45000 € per year.
About this Position
At Henkel Consumer Brands, we hold leading market positions worldwide, with trusted brands and products used by consumers and professionals every day. Our UK Supply Chain team plays a critical role across Demand Planning, Logistics, Customer Excellence and Customer Collaboration, helping to deliver excellent service to our customers. We are looking for a proactive and people-focused professional to join our team as a Customer Excellence Supervisor, supporting our Professional & Retail business. This role is key to ensuring outstanding customer satisfaction, strong operational performance and seamless collaboration across multiple business functions. It is a fantastic opportunity for someone who enjoys leading teams, improving processes and making a visible impact in a fast‑paced environment.
What You’ll Do
- Supervise customer service activities including order management, delivery monitoring, invoicing, claims handling, credit management and master data processes
- Lead and coordinate daily team operations to ensure deadlines, service levels and quality standards are consistently achieved
- Support, coach and develop team members through regular communication and training
- Monitor KPIs and produce reports to support performance tracking
- Drive process improvements, automation and digitalisation initiatives to increase efficiency
- Work closely with Sales, Marketing, Supply Chain, GBS+ and wider support teams
- Manage escalations professionally and ensure timely resolution for customers and stakeholders
- Ensure compliance with company standards, sustainability requirements and health and safety guidelines
What makes you a good fit
- Previous experience in Customer Service, Supply Chain or a related operational environment
- SAP or other ERP system experience, with understanding of order‑to‑cash processes
- Previous supervisory, team leader or people management experience
- Prepare and deliver clear, engaging presentations for customers and internal stakeholders, including reviews and updates.
- Strong organisational skills with the ability to manage multiple priorities
- Analytical mindset with confidence using data and reports to support decisions
- Excellent communication skills and ability to build relationships across teams
- Customer‑focused, proactive and solution‑oriented approach
- Build trusted relationships through regular, structured customer interactions.
- Confident leading others and comfortable making decisions in a fast‑paced environment
- Adaptable, resilient and motivated to improve ways of working
- Takes ownership, shows accountability and delivers results
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender‑neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Performance bonus / incentives
- Competitive Pension & Life Assurance – Company contributes up to 10% of basic salary
- Annual Leave: 27 days plus 8 Bank Holidays
- Celebration vouchers
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
Customer Excellence Supervisor employer: Henkel
Henkel Consumer Brands is an exceptional employer that prioritises employee growth and satisfaction, offering a flexible work scheme, diverse national and international opportunities, and a strong commitment to wellbeing. Our collaborative work culture fosters innovation and process improvement, making it an ideal environment for proactive individuals who thrive in fast-paced settings. Join us to make a meaningful impact while enjoying competitive benefits and a supportive team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Excellence Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Excellence Supervisor role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team management. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience and skills effectively!
✨Tip Number 3
Showcase your analytical mindset! Be ready to discuss how you've used data to drive improvements in previous roles. We love seeing candidates who can back up their claims with solid examples of how they’ve made a difference in customer satisfaction or operational efficiency.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for proactive and solution-oriented individuals like you to join our team at Henkel!
We think you need these skills to ace Customer Excellence Supervisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer service and team management. We want to see how your skills align with the role of Customer Excellence Supervisor, so don’t hold back!
Showcase Your Achievements:When detailing your previous roles, focus on specific achievements that demonstrate your ability to improve processes and lead teams. Use numbers and examples to make your impact clear – we love a good success story!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’re a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Henkel
✨Know Your Stuff
Before the interview, make sure you understand Henkel's products and their market position. Familiarise yourself with the role of a Customer Excellence Supervisor and how it fits into the wider Supply Chain team. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role involves supervising a team, be ready to share specific examples of how you've successfully led teams in the past. Discuss your approach to coaching and developing team members, and how you've handled challenges or escalations effectively.
✨Be Data-Driven
Highlight your analytical mindset by discussing how you've used data to drive decisions in previous roles. Be prepared to talk about KPIs you've monitored and how you've implemented process improvements based on those insights. This will demonstrate your ability to contribute to Henkel's operational performance.
✨Engage with Questions
Prepare thoughtful questions to ask during the interview. This shows your interest in the role and the company. You might ask about their current initiatives in customer service or how they measure success in the Customer Excellence team. Engaging in this way can leave a positive impression.
