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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer experience and streamline operations.
- Company: Join Henkel, a global leader in adhesive technologies with a diverse culture.
- Benefits: Enjoy flexible hours, hybrid work, health programs, and competitive pension plans.
- Other info: Opportunities for international growth and a supportive work environment.
- Why this job: Be a game changer in customer service and drive impactful organisational success.
- Qualifications: Bachelor’s degree and experience in customer service or supply chain management.
The predicted salary is between 50000 - 65000 £ per year.
Join us as a Manager CSX CoE Intercompany and get the opportunity to become a game changer to our team, working alongside professionals from diverse backgrounds to achieve common goals and drive organisational success. This is how you can dare to make an impact:
What you’ll do:
- Manage and develop a team acting as a single point of contact for Henkel affiliates, fostering a customer-centric mindset.
- Oversee Intercompany order management, ensuring timely follow-up and coordination with relevant stakeholders.
- Break down and implement Customer Experience (CSX) strategy within your scope, supporting organisational changes and projects.
- Collect and analyse customer feedback to identify trends and opportunities for improvement.
- Engage stakeholders through meetings, actions, and events to promote alignment and commitment.
- Monitor CRM data accuracy, track team budget, and report variances.
- Act as escalation point for complex service delivery issues, ensuring quality and minimising disruption.
- Collaborate closely with internal partners (CSX, CoE, GBS+, Supply Chain) to align priorities and deliver commitments.
- Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
- Set and monitor team KPIs, manage performance, and support people development.
What makes you a good fit:
- Bachelor’s degree in business, Supply Chain, or related field.
- Previous experience in Customer Service or Supply Chain.
- Proven people management and leadership experience with a passion for people development.
- Strong communication, collaboration, and problem-solving skills.
- Customer-focused mindset with ability to manage complexity and optimise processes.
- Proficiency in SAP, Service Cloud, and understanding of order-to-cash processes.
- Knowledge of supply chain operations and export processes is a plus.
Some perks of joining Henkel:
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year.
- Diverse national and international growth opportunities.
- Global wellbeing standards with health and preventive care programs.
- Gender-neutral parental leave for a minimum of 8 weeks.
- Employee Share Plan with voluntary investment and Henkel matching shares.
- Performance bonus / incentives.
- Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary.
Export Customer Service Manager— United Kingdom, Hemel Hempstead, Adhesive Technologies employer: Henkel Mexicana
Contact Detail:
Henkel Mexicana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Customer Service Manager— United Kingdom, Hemel Hempstead, Adhesive Technologies
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team. And remember, apply through our website for the best chance!
We think you need these skills to ace Export Customer Service Manager— United Kingdom, Hemel Hempstead, Adhesive Technologies
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Export Customer Service Manager role. Highlight your experience in customer service and supply chain, and don’t forget to showcase your leadership skills. We want to see how you can bring a customer-centric mindset to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our goals at Henkel. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Relevant Skills: Be sure to highlight your proficiency in SAP and any experience with order-to-cash processes. Mention any continuous improvement initiatives you've led, as we’re all about enhancing operational efficiency and customer satisfaction here at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Henkel Mexicana
✨Know Your Stuff
Make sure you understand the ins and outs of supply chain management and customer service. Brush up on your knowledge of order-to-cash processes and be ready to discuss how you've handled complex service delivery issues in the past.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share examples of how you've developed people and fostered a customer-centric mindset. Highlight any previous experience where you successfully led a team through challenges.
✨Be Data Savvy
Familiarise yourself with CRM systems and be ready to discuss how you've used data to drive improvements in customer satisfaction. Mention any specific KPIs you've set or monitored in previous roles to demonstrate your analytical skills.
✨Engage and Align
This role requires collaboration with various stakeholders. Prepare to talk about how you've engaged teams in the past, whether through meetings or events, to promote alignment and commitment towards common goals.