Global Quality Key Account Manager— United Kingdom, Hemel Hempstead, Adhesive Technologies

Adhesive Technologies – Quality – United Kingdom, Hemel Hempstead, England – Full Time, Regular.

Responsibilities

• Work hand in hand with the Global Business Manager in Adhesive Technologies and the relevant customer contact for each assigned key account, in order to give and receive feedback on performance, as well as to align on improvement needs, and agree on priorities.
• Drive corrective & preventive actions plan globally, working with the relevant functions to close gaps in our ability to consistently meet quality requirements of our key accounts.
• Ensure an understanding of customer requirements of our key accounts globally within our manufacturing network and central functions.
• Develop Henkel quality capabilities and competencies to meet established and new customer key account expectations.
• Establish and manage customer specific reporting/tracking systems which create visibility to performance against key performance indicators.
• Develop & maintain contact with customer representatives to foster a collaborative relationship for all quality relevant topics and new projects.
• Assume direct ownership of critical, high impact customer dissatisfaction concerns or issues impacting key accounts; coordinating and leading a resolution with the key stakeholders either internal or external.
• Work in collaboration with all regions and other Global Quality Key Account Managers to identify and share quality related best practices for implementation across the organization.
• Participate in APQPs for new project launches, ensuring customer requirements are integrated within the project organizations.

Qualifications

• Bachelor's degree in engineering, chemistry, automotive or related field of study.
• Minimum 5 years total professional experience in the automotive industry, with 2+ years in a quality and/or customer-facing role.
• Analytical and problem-solving skills; expert level in known problem solving methodologies utilizing PDCA thinking, such as A3, 8D, and Six Sigma.
• Applied knowledge of LEAN principles and tools.
• Understanding of and practical experience with relevant management systems standards (ISO 9001, IATF 16949, Core Tools).
• Basic understanding of SAP or other similar ERP systems, with particular knowledge of the Quality Module within this system is a strong asset.
• Excellent team leadership, project management, and organizational skills.
• Demonstrated passion and effectiveness in driving cultural transformation through coaching and engaging with people to drive continuous improvement and better customer experience.
• Ability to travel globally up to 30 %.

Benefits

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year.
• Diverse national and international growth opportunities.
• Global wellbeing standards with health and preventive care programs.
• Gender-neutral parental leave for a minimum of 8 weeks.
• Employee Share Plan with voluntary investment and Henkel matching shares.
• Performance bonus / incentives.
• Competitive Pension & Life Assurance – company contributes up to 10 % of basic salary.