At a Glance
- Tasks: Manage orders and ensure excellent customer experience while resolving issues.
- Company: Henkel, a diverse and innovative company with a collaborative culture.
- Benefits: Flexible work hours, hybrid model, health programs, and competitive pension.
- Other info: Opportunities for growth and a supportive, inclusive environment.
- Why this job: Join a dynamic team and make a real impact in global logistics.
- Qualifications: Experience in customer service and understanding of export logistics.
The predicted salary is between 30000 - 40000 £ per year.
About this Position
Join us as an Intercompany Specialist and get the opportunity to become a game changer to our team, working alongside professionals from diverse backgrounds to achieve common goals and drive organisational success. This is how you can dare to make an impact:
What you’ll do
- 12 month fixed term contract
- Proactive order management and process of Henkel Affiliate orders from creation to invoicing, including Henkel Affiliate communication and interaction, facilitating resolution of Foreign Trade, invoice disputes and resolving stock issues.
- Liaise with the regional logistics teams to ensure all export documentation and export requirements are met.
- Liaise regularly with other functions such as Customer Service Support, Supply & Stock, and Supply Planning, to ensure excellent Replenishment Service Level delivery to our Henkel Affiliates.
- End to end order management to ensure excellent Customer Experience.
- Involvement in Claims Management.
- Support continuous improvement initiatives.
- Monitoring of returns and credit / debit Notes.
- Solve upcoming escalations with high pressure (e.g. avoid line stop at end customer).
- Work proactively to ensure all local SHE objectives are achieved, whilst working in compliance with SHE regulations.
What makes you a good fit
- Experience gained from working within a previous Customer Service role.
- An understanding of export logistics processes.
- Knowledge of DG (dangerous goods) relating to logistics & shipping would also be beneficial.
- Good administration and IT skills with experience of using SAP.
- Experience with Service Cloud’s e.g., Sales Force.
- Excellent problem solving and communication skills.
- Excellent organisation and prioritising skills.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Performance bonus / incentives
- Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary
- Annual Leave: 27 days plus 8 Bank Holidays
- Celebration vouchers
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
Intercompany Specialist - 12 month FTC employer: Henkel group
Henkel is an exceptional employer that fosters a dynamic and inclusive work culture, offering flexible working arrangements and diverse growth opportunities. With a strong commitment to employee wellbeing and a competitive benefits package, including generous annual leave and a performance bonus, Henkel empowers its employees to thrive both personally and professionally in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Intercompany Specialist - 12 month FTC
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Henkel group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Henkel group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Intercompany Specialist - 12 month FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Henkel group.
How to prepare for a job interview at Henkel group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Henkel group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Henkel group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
