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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer experience and streamline operations.
- Company: Join Henkel, a global leader with a diverse and inclusive culture.
- Benefits: Enjoy flexible work hours, competitive salary, and generous leave policies.
- Other info: Embrace growth opportunities in a supportive and innovative environment.
- Why this job: Make a real impact by driving customer satisfaction and operational efficiency.
- Qualifications: Bachelor’s degree and experience in Customer Service or Supply Chain required.
The predicted salary is between 50000 - 60000 £ per year.
About this Position
Join us as a Manager CSX CoE Intercompany and get the opportunity to become a game changer to our team, working alongside professionals from diverse backgrounds to achieve common goals and drive organisational success. This is how you can dare to make an impact:
What you’ll do
- Manage and develop a team acting as a single point of contact for Henkel affiliates, fostering a customer-centric mindset.
- Oversee Intercompany order management, ensuring timely follow-up and coordination with relevant stakeholders.
- Break down and implement Customer Experience (CSX) strategy within your scope, supporting organisational changes and projects.
- Collect and analyse customer feedback to identify trends and opportunities for improvement.
- Engage stakeholders through meetings, actions, and events to promote alignment and commitment.
- Monitor CRM data accuracy, track team budget, and report variances.
- Act as escalation point for complex service delivery issues, ensuring quality and minimising disruption.
- Collaborate closely with internal partners (CSX, CoE, GBS+, Supply Chain) to align priorities and deliver commitments.
- Drive continuous improvement initiatives to enhance operational efficiency and customer satisfaction.
- Set and monitor team KPIs, manage performance, and support people development.
What makes you a good fit
- Bachelor’s degree in business, Supply Chain, or related field.
- Previous experience in Customer Service or Supply Chain.
- Proven people management and leadership experience with a passion for people development.
- Strong communication, collaboration, and problem-solving skills.
- Customer-focused mindset with ability to manage complexity and optimise processes.
- Proficiency in SAP, Service Cloud, and understanding of order-to-cash processes.
- Knowledge of supply chain operations and export processes is a plus.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year.
- Diverse national and international growth opportunities.
- Global wellbeing standards with health and preventive care programs.
- Gender-neutral parental leave for a minimum of 8 weeks.
- Employee Share Plan with voluntary investment and Henkel matching shares.
- Performance bonus / incentives.
- Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary.
- Annual Leave: 27 days plus 8 Bank Holidays.
- Celebration vouchers.
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
Export Customer Service Manager employer: Henkel group
Contact Detail:
Henkel group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Export Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Henkel on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Henkel’s values and recent projects. Show us that you’re not just another candidate; demonstrate how your experience aligns with their mission and how you can contribute to their success.
✨Tip Number 3
Practice your answers to common interview questions, especially around customer service and team management. We want to see your problem-solving skills in action, so have some examples ready that showcase your expertise.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re genuinely interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Export Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Export Customer Service Manager role. Highlight your previous experience in customer service or supply chain, and don’t forget to showcase your people management skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with Henkel’s values. Be sure to mention your customer-centric mindset and any relevant achievements.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex service delivery issues in the past. This will demonstrate your ability to manage challenges and optimise processes, which is key for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture!
How to prepare for a job interview at Henkel group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of customer service and supply chain management. Brush up on your knowledge of order-to-cash processes and be ready to discuss how you've handled complex service delivery issues in the past.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to share specific examples of how you've developed people and fostered a customer-centric mindset. Highlight any initiatives you've led that improved team performance or customer satisfaction.
✨Engage with Stakeholders
Demonstrate your ability to collaborate with various stakeholders by discussing how you've successfully aligned priorities in previous roles. Bring examples of how you've engaged teams through meetings or events to drive commitment and achieve common goals.
✨Be Data-Driven
Familiarise yourself with CRM data accuracy and how it impacts customer experience. Be ready to talk about how you've used data to identify trends and implement continuous improvement initiatives in your previous positions.