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- Tasks: Lead a dynamic team to ensure top-notch customer service and operational excellence.
- Company: Join Henkel, a global leader in consumer brands with a focus on innovation.
- Benefits: Enjoy flexible working hours, hybrid options, and generous annual leave.
- Other info: Diverse workplace with opportunities for growth and development.
- Why this job: Make a real impact by improving processes and enhancing customer satisfaction.
- Qualifications: Experience in customer service or supply chain, with strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
At Henkel Consumer Brands, we hold leading market positions worldwide, with trusted brands and products used by consumers and professionals every day. Our UK Supply Chain team plays a critical role across Demand Planning, Logistics, Customer Excellence and Customer Collaboration, helping to deliver excellent service to our customers.
We are looking for a proactive and people-focused professional to join our team as a Customer Excellence Supervisor, supporting our Professional & Retail business. This role is key to ensuring outstanding customer satisfaction, strong operational performance and seamless collaboration across multiple business functions. It is a fantastic opportunity for someone who enjoys leading teams, improving processes and making a visible impact in a fast-paced environment.
What you’ll do
- Supervise customer service activities including order management, delivery monitoring, invoicing, claims handling, credit management and master data processes.
- Lead and coordinate daily team operations to ensure deadlines, service levels and quality standards are consistently achieved.
- Support, coach and develop team members through regular communication and training.
- Monitor KPIs and produce reports to support performance tracking.
- Drive process improvements, automation and digitalisation initiatives to increase efficiency.
- Work closely with Sales, Marketing, Supply Chain, GBS+ and wider support teams.
- Manage escalations professionally and ensure timely resolution for customers and stakeholders.
- Ensure compliance with company standards, sustainability requirements and health and safety guidelines.
What makes you a good fit
- Previous experience in Customer Service, Supply Chain or a related operational environment.
- SAP or other ERP system experience, with understanding of order-to-cash processes.
- Previous supervisory, team leader or people management experience.
- Prepare and deliver clear, engaging presentations for customers and internal stakeholders, including reviews and updates.
- Strong organisational skills with the ability to manage multiple priorities.
- Analytical mindset with confidence using data and reports to support decisions.
- Excellent communication skills and ability to build relationships across teams.
- Customer-focused, proactive and solution-oriented approach.
- Build trusted relationships through regular, structured customer interactions.
- Confident leading others and comfortable making decisions in a fast-paced environment.
- Adaptable, resilient and motivated to improve ways of working.
- Takes ownership, shows accountability and delivers results.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year.
- Diverse national and international growth opportunities.
- Global wellbeing standards with health and preventive care programs.
- Gender-neutral parental leave for a minimum of 8 weeks.
- Employee Share Plan with voluntary investment and Henkel matching shares.
- Performance bonus / incentives.
- Competitive Pension & Life Assurance - Company contributes up to 10% of basic salary.
- Annual Leave: 27 days plus 8 Bank Holidays.
- Celebration vouchers.
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
Customer Excellence Supervisor employer: Henkel group
Contact Detail:
Henkel group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Supervisor
✨Tip Number 1
Get to know the company inside out! Research Henkel's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team leadership. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Excellence Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Excellence Supervisor role. Highlight your relevant experience in customer service and team management, and don’t forget to mention any specific achievements that align with the job description.
Showcase Your Skills: We want to see your strong organisational skills and analytical mindset shine through. Use examples from your past roles to demonstrate how you've successfully managed multiple priorities and used data to drive decisions.
Be Personable: Since this role is all about building relationships, let your personality come through in your application. Share a bit about your approach to teamwork and how you’ve fostered collaboration in previous positions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Henkel group
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service and supply chain knowledge. Be ready to discuss your previous experiences in these areas, especially any specific examples where you improved processes or resolved issues. This will show that you understand the role and can hit the ground running.
✨Show Off Your Leadership Skills
Since this role involves supervising a team, be prepared to talk about your leadership style. Think of examples where you've successfully coached or developed team members. Highlight how you’ve managed escalations and ensured customer satisfaction in past roles.
✨Get Familiar with KPIs and Reporting
Understand the key performance indicators relevant to customer excellence. Be ready to discuss how you've monitored and reported on these metrics in the past. This shows you’re data-driven and can contribute to performance tracking right away.
✨Practice Your Presentation Skills
You’ll need to deliver clear and engaging presentations, so practice makes perfect! Prepare a short presentation on a relevant topic, perhaps about a process improvement you implemented. This will demonstrate your communication skills and ability to engage stakeholders effectively.