At a Glance
- Tasks: Lead quality initiatives and collaborate with key accounts to drive improvements.
- Company: Join Henkel AG, a global leader in adhesive technologies.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity to work globally and share best practices across regions.
- Why this job: Make a real impact by ensuring top-notch quality for major clients.
- Qualifications: Experience in quality management and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
About this Position
This position aims to represent Henkel AG at our key accounts and represents the key accounts at Henkel! The role will be key and pivotal in liaising and coordinating the launch of new projects, ensuring the proper visibility to any possible quality issues, and driving improvements company wide.
What you’ll do:
- Work hand in hand with the Global Business Manager in Adhesive Technologies and the relevant customer contact for each assigned key account, in order to give and receive feedback on performance, as well as to align on improvement needs, and agree on priorities.
- Drive corrective & preventive actions plan globally, working with the relevant functions to close gaps in our ability to consistently meet quality requirements of our key accounts.
- Ensure an understanding of customer requirements of our key accounts globally within our manufacturing network and central functions.
- Develop Henkel quality capabilities and competencies to meet established and new customer key account expectations.
- Establish and manage customer specific reporting/tracking systems which create visibility to performance against key performance indicators.
- Develop & maintain contact with customer representatives to foster a collaborative relationship for all quality relevant topics and new projects.
- Assume direct ownership of critical, high impact customer dissatisfaction concerns or issues impacting key accounts, coordinating and leading a resolution with the key stakeholders either internal or external.
- Work in collaboration with all regions and other Global Quality Key Account Managers to identify and share quality related best practices for implementation across the organization.
- Participate in APQPs for new project launches, ensuring customer requirements are integrated within the project organizations.
Global Quality Key Account Manager employer: Henkel AG & Co. KGaA
Henkel AG is an exceptional employer that prioritises employee growth and development, particularly in the role of Global Quality Key Account Manager. With a collaborative work culture that encourages innovation and teamwork, employees benefit from comprehensive training programmes and opportunities to engage with key accounts globally. Located in a dynamic environment, Henkel offers a unique chance to make a significant impact on quality standards while fostering strong relationships with customers and colleagues alike.
