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- Tasks: Be the friendly face for customers at our Mazda Dealerships, handling bookings and vehicle updates.
- Company: Join Hendy, a leading automotive group dedicated to customer service excellence.
- Benefits: Enjoy competitive pay, bonuses, healthcare, and discounts on vehicles and services.
- Why this job: Kickstart your career with training, personal development, and a vibrant work culture.
- Qualifications: Customer service experience is a plus; strong communication and organization skills are essential.
- Other info: No automotive experience needed; we provide comprehensive training!
The predicted salary is between 18600 - 43400 £ per year.
We have some excellent opportunities where you can put your outstanding customer services skills in to action. We are looking for confident customer services heroes to join us as Service Advisors in our busy Service departments at our Mazda Dealerships in Eastleigh.
You do not need automotive experience to be successful in this role – we will train that, but some form of customer services experience would be beneficial.
The Opportunity:
As a Service Advisor you will be the first point of contact for customers bringing their vehicle in for a service.
In this role you will be:
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Meeting and greeting customers;
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Booking vehicles into the diary;
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Ensuring the customer database is updated and accurate;
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Support the profitability of the service department by using trained and professional sales techniques;
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Ensuring customers are familiar with the variety of workshop services;
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Accurately recording vehicle faults;
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Liaising with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection on time;
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Obtaining authority and payments for repairs.
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You will have effective communication skills (verbal and written) in order to professionally interact with customers (face to face and over the phone);
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Excellent organisation skills;
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Able to manage your time effectively to prioritise your workload and meet tight deadlines;
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Self-motivated, energetic and enthusiastic.
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A good standard of verbal and numerical reasoning;
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Core skills in computing (essential), including web systems, email and use of excel, with a keen eye for detail;
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Previous experience in a target driven role (desirable but not essential);
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Experience with CDK (desirable but not essential);
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A full UK driving licence.
As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
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Market leading base salaries up to £31k dependent on experience, plus bonus and company car contribution from day one.
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Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
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Enhanced family leave benefit;
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Life Insurance;
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Bupa Healthcare Cash Plan for you and your family;
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Opportunity to join the company pension scheme;
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23 days holiday (plus bank holidays), increasing with length of service;
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Discounts on new vehicle, used vehicle, service and parts purchases;
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Various perks and discounts with high street and online retailers and services.
Hendy
Service Advisor employer: Hendy
Contact Detail:
Hendy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with the automotive industry, even if you don't have direct experience. Understanding basic vehicle maintenance and common customer concerns can help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you feel more confident when meeting and greeting customers, as well as handling their inquiries over the phone.
✨Tip Number 3
Brush up on your organizational skills by using tools like calendars or task management apps. Being able to efficiently manage your time and prioritize tasks will be crucial in a busy service department.
✨Tip Number 4
Research the specific services offered at Mazda dealerships. Knowing what services are available will allow you to better inform customers and support the profitability of the service department through effective sales techniques.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize any previous customer service roles you've held. Even if they are not automotive-related, showcasing your ability to interact positively with customers will be beneficial.
Demonstrate Communication Skills: In your application, provide examples of how you have effectively communicated with customers in the past. This could include face-to-face interactions or over the phone, as strong communication skills are essential for this role.
Showcase Organizational Abilities: Mention any experiences where you successfully managed multiple tasks or prioritized workloads. This will demonstrate your ability to handle the busy environment of a service department.
Express Enthusiasm and Motivation: Convey your energy and enthusiasm for the role in your cover letter. Employers appreciate candidates who are self-motivated and eager to learn, especially in a training-focused position like this one.
How to prepare for a job interview at Hendy
✨Showcase Your Customer Service Skills
Since the role emphasizes outstanding customer service, be prepared to share specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to connect with customers and provide a positive experience.
✨Demonstrate Effective Communication
Effective communication is key for a Service Advisor. Practice articulating your thoughts clearly and confidently. During the interview, focus on how you can convey information to customers in a friendly and professional manner, both verbally and in writing.
✨Emphasize Organizational Skills
The job requires excellent organization and time management skills. Be ready to discuss how you prioritize tasks and manage your workload effectively, especially in a busy environment. Consider sharing tools or methods you use to stay organized.
✨Express Enthusiasm and Motivation
Show your passion for the role and the automotive industry, even if you lack direct experience. Employers appreciate candidates who are self-motivated and eager to learn. Share your enthusiasm for the opportunity to grow within the company and contribute to its success.
