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- Tasks: Deliver exceptional customer service and lead the front desk operations at our busy dealership.
- Company: Join Hendy Group, a family-run business with over 80 sites along the South Coast.
- Benefits: Competitive salary up to £31k, bonuses, company car, and extensive training opportunities.
- Other info: Enjoy discounts on vehicles and various perks with high street retailers.
- Why this job: Be a customer service hero and make a real impact in a dynamic environment.
- Qualifications: Strong communication skills, organisational abilities, and previous experience in a target-driven role.
The predicted salary is between 36000 - 60000 £ per year.
We have an excellent opportunity where you can put your outstanding customer service skills into action. We are looking for a confident and experienced customer service hero to join us as a Senior Customer Service Advisor in our busy Service department at our JLR Dealerships in Southampton.
The Opportunity:
- As a Senior Customer Service Advisor you will play a key role in developing a strong relationship with our customers and take on an additional level of responsibility with the completion of service processes whilst acting as an ambassador for the Hendy brand and delivering world-class customer service.
- Be the main contact for our customers bringing their vehicles in for an MOT, repair or service and deliver an exceptional experience.
- Lead the operations on the front desk, coaching Service Advisors and Specialists.
- Delegate daily tasks accordingly assisting the Team Leader and/or Service Manager.
- Ensure the customer database is updated and accurate.
- Support the profitability of the service department by using trained and professional sales techniques.
- Ensure customers are familiar with the variety of workshop services.
- Accurately recording vehicle faults.
- Liaise with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection on time.
- Obtain authority and payments for repairs.
The Rewards:
- As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment.
- Market leading base salaries up to £31k dependent on experience, plus bonus and company car contribution from day one.
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career.
- Enhanced family leave benefit.
- Life Insurance.
- Bupa Healthcare Cash Plan for you and your family.
- Opportunity to join the company pension scheme.
- 23 days holiday (plus bank holidays), increasing with length of service.
- Discounts on new vehicle, used vehicle, service and parts purchases.
- Various perks and discounts with high street and online retailers and services.
About You:
- You will have effective communication skills (verbal and written) in order to professionally interact with customers (face to face and over the phone).
- Excellent organisation skills.
- Able to manage your time effectively to prioritise your workload and meet tight deadlines.
- Self-motivated, energetic and enthusiastic.
- A good standard of verbal and numerical reasoning.
- Core skills in computing (essential), including web systems, email and use of excel, with a keen eye for detail.
- Previous experience in a target driven role.
- Experience with CDK (desirable but not essential).
- A full UK driving licence.
The Company:
Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
If you possess the necessary experience and skills and would like to be part of Hendy Group's success, select Apply Now.
Senior Customer Service Advisor in Southampton employer: Hendy Group
Contact Detail:
Hendy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor in Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hendy Group. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your previous experience aligns with the Senior Customer Service Advisor role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your ability to deliver world-class service, just like Hendy aims to do.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the team!
We think you need these skills to ace Senior Customer Service Advisor in Southampton
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your outstanding customer service skills in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your experience.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the posting to show us you’re the perfect fit for the Senior Customer Service Advisor role.
Be Professional Yet Personable: While we love a friendly tone, remember to keep it professional. Your written application should reflect your ability to communicate effectively, just like you would with our customers. Show us your personality while maintaining professionalism!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates about your application.
How to prepare for a job interview at Hendy Group
✨Know Your Customer Service Stuff
Brush up on your customer service skills and be ready to share specific examples of how you've handled challenging situations in the past. Think about times when you went above and beyond for a customer, as this will show your commitment to delivering exceptional service.
✨Familiarise Yourself with the Company
Do some research on Hendy Group and their values. Understanding their commitment to customer satisfaction and their history will help you align your answers with what they stand for. Plus, it shows that you're genuinely interested in the role and the company.
✨Prepare for Role-Specific Questions
Anticipate questions related to the responsibilities of a Senior Customer Service Advisor. Be ready to discuss how you would lead a team, manage customer interactions, and ensure smooth service processes. Practising these scenarios can give you the confidence to answer effectively.
✨Show Off Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly and confidently. Whether it's face-to-face or over the phone, being able to convey information succinctly will demonstrate your suitability for the position.