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- Tasks: Lead a dynamic sales team and ensure top-notch customer satisfaction.
- Company: Join Hendy Group, a family-run business with 165 years of excellence in the automotive industry.
- Benefits: Enjoy competitive pay, bonuses, training, healthcare, and discounts on vehicles and retail.
- Why this job: Be part of a supportive culture focused on personal growth and customer loyalty.
- Qualifications: Experience in showroom management is preferred but not essential; drive and motivation are key.
- Other info: Full training provided; must have a full UK driving license.
The predicted salary is between 28800 - 43200 £ per year.
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Direct message the job poster from Hendy Group
New + Used car Sales manager at Hendy Group
At HendyPoole MGwe are looking for a driven and ambitious Showroom Manager who will be responsible for supporting the Sales Manager in managing a fast paced and dynamic sales department, focusing on achieving and exceeding sales targets whilst maximising profit gained from each transaction, cherishing every enquiry and maintaining the potential for repeat business.
The Showroom Manager is entrusted with an ongoing objective to deliver the highest standards of customer satisfaction, guaranteeing loyalty and advocacy amongst the Group’s customers.
The Showroom Manager Opportunity:
In the Showroom Manager role you will:
- Conduct a daily review of enquiry activities to ensure that every opportunity is fully exploited and a follow up strategy is in place for each potential opportunity.
- Have active involvement in daily briefings, keeping the Sales Manager and Team updated with the actions and activities of the department.
- Manage each customer enquiry from start to finish. Assisting the Sales Manager to lead the team, cherishing each enquiry and ensuring that there is a robust process followed to follow every opportunity and maintain the required level of prospect activity.
- Be an integral part of the customer experience.
- Construct the customer deal, including the sale of finance solutions, value added products and service plans, thereby ensuring an efficient and profitable contribution to the Retailer.
- Assist the Team to identify customer needs, coaching them to use effective questioning and listening techniques.
- Confirm any financial settlement on all vehicles taken in part exchange and arrange settlement on completion.
The Rewards:
As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Car benefit scheme (if relevant to role requirements);
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.
About you:
- Previous Showroom Manager/Business Manager/Transaction Manager experience is preferred but not essential;
- Have a real drive and desire to produce results; and ability to motivate;
- Have an understanding of all aspects of financial and insurance product regulations, although full training will be given;
- Able to build outstanding customer relationships with excellent negotiating skills;
- Able to manage own time effectively, and work well under pressure;
- Be a customer service champion where you exceed your customers’ expectations in every element of their Hendy experience;
- Confident Excel user;
- Automotive industry or vehicle sales experience would be preferable;
- FCA Accreditation would be beneficial;
- A full UK driving license.
The Company:
Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
If you possess the necessary experience and skills and would like to be part of Hendy Group’s success, select Apply Now.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
-
Industries
Automotive
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Showroom Manager employer: Hendy Group
Contact Detail:
Hendy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Showroom Manager
✨Tip Number 1
Familiarise yourself with the Hendy Group's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss your experience in managing sales teams and achieving targets. Be ready to share specific examples of how you've motivated your team and maximised sales opportunities in previous roles.
✨Tip Number 3
Brush up on your knowledge of financial and insurance product regulations, even if full training will be provided. Showing that you have a basic understanding can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Hendy Group if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Showroom Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in showroom management or sales. Emphasise any achievements related to exceeding sales targets and customer satisfaction, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the automotive industry and your understanding of customer service excellence. Mention specific examples of how you've motivated teams or improved sales processes in previous roles.
Showcase Your Skills: Highlight your skills in customer relationship management, negotiation, and financial product knowledge. If you have FCA Accreditation or experience with Excel, make sure to mention these qualifications as they are beneficial for the role.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Hendy Group
✨Know the Company Inside Out
Before your interview, make sure to research Hendy Group thoroughly. Understand their values, history, and what sets them apart in the automotive industry. This knowledge will help you align your answers with their mission and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Showroom Manager, customer satisfaction is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you built relationships and resolved issues, as this will show your commitment to delivering an exceptional customer experience.
✨Demonstrate Leadership Qualities
The role requires you to lead a team effectively. Be ready to discuss your leadership style and provide examples of how you've motivated teams in the past. Emphasise your ability to coach others and manage performance, as this will be crucial for success in the position.
✨Prepare for Financial Discussions
Since the role involves constructing customer deals and understanding financial products, brush up on your knowledge of finance and insurance regulations. Be prepared to discuss how you would approach these aspects in the showroom, showcasing your analytical skills and attention to detail.
