At a Glance
- Tasks: Engage with customers, assess their needs, and recommend the best vehicles and services.
- Company: Join a prestigious automotive company with a focus on customer service and quality.
- Benefits: Competitive salary, performance bonuses, health benefits, and discounts on vehicles.
- Other info: Enjoy a structured career path with ongoing training and personal development opportunities.
- Why this job: Combine your passion for cars with a rewarding career in sales and customer service.
- Qualifications: Strong customer service skills; automotive experience preferred but not essential.
The predicted salary is between 28800 - 43200 £ per year.
Are you a confident customer service hero with a passion for prestige cars? We have an excellent opportunity to join our Sales Team at Alpine in Eastleigh. As well as a competitive salary and performance-related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment, with an increase after 2 and 5 years of service, plus uncapped commission.
- ~40 hour working week.
- ~Bespoke induction and learning programme and comprehensive ongoing training throughout your career.
- ~Car benefit scheme (if relevant to role requirements).
- ~Enhanced family leave benefit.
- ~Life Insurance.
- ~Bupa Healthcare Cash Plan for you and your family.
- ~Opportunity to join the company pension scheme.
- ~23 days holiday (plus bank holidays), increasing with length of service.
- ~Discounts on new vehicle, used vehicle, service and parts purchases.
- ~Various perks and discounts with high street and online retailers and services.
The Sales Advisor Opportunity:
- Build rapport with customers and, using sound knowledge, accurately assess their needs and recommend the most suitable products and services.
- Negotiate the sale price of the vehicles including possible trade-in values.
- Calculate finance payments including cash or car loans.
- Maximise every sales opportunity to achieve vehicle sales and profit targets.
- Upsell accessories and additional aftersales services.
- Proactively prospect new and existing customers to maintain your database and ensure repeat business.
- Support the Sales Administrators with accurately processing all documentation relating to vehicle sales including vehicle orders and finance agreements.
- Able to build outstanding, long-lasting customer relationships.
- Be a customer service champion where you exceed your customers' expectations in every element of their buying experience.
- Fanatical about cars with a passion for motor sports.
- Strong customer service experience, always happy to go the extra mile.
- Automotive industry or vehicle sales experience would be preferable, however we will consider applicants with a good sales track record outside of the industry.
- A full UK driving license.
Our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
Retail Assistant - Shop and Online sales employer: Hendy Group
Alpine in Eastleigh is an exceptional employer that prioritises employee growth and development within a dynamic and rewarding environment. With a competitive salary, structured career progression, and comprehensive training programmes, employees are empowered to excel in their roles while enjoying generous benefits such as enhanced family leave, healthcare plans, and discounts on vehicle purchases. Join a passionate team where customer service excellence and a love for prestige cars drive success.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - Shop and Online sales
✨Tip Number 1
Get to know the company inside out! Research Alpine and their values, especially their focus on customer service and passion for cars. This will help you connect with the team during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Retail Assistant. Think about how you'd build rapport with customers and exceed their expectations—this is key in the automotive industry.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the interview process and company culture. They might even give you a heads-up on what the hiring managers are looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Alpine team and ready to dive into the world of prestige cars.
We think you need these skills to ace Retail Assistant - Shop and Online sales
Some tips for your application 🫡
Show Your Passion:Let your love for cars and customer service shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team and helping customers find their perfect vehicle.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in sales or customer service. We appreciate when applicants take the time to align their skills with what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Personal Cover Letter:Your cover letter is your chance to tell us why you’re the right fit for the role. Be personable, share your story, and explain how your background makes you a great addition to our Sales Team. We love hearing about your journey!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Hendy Group
✨Know Your Cars
Brush up on your knowledge of prestige cars and motorsports. Be ready to discuss your favourite models, features, and any recent industry news. This will show your passion and help you connect with the interviewers.
✨Customer Service Stories
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or successfully resolved a difficult situation.
✨Practice Your Sales Pitch
Since this role involves sales, practice how you would approach selling a vehicle. Be ready to demonstrate how you would assess a customer's needs and recommend suitable products. Role-playing with a friend can be super helpful!
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
