At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a dynamic environment.
- Company: Join a leading car dealership with a focus on customer satisfaction.
- Benefits: Competitive salary, comprehensive training, healthcare benefits, and generous holiday allowance.
- Other info: Exciting career growth opportunities and various employee discounts.
- Why this job: Be the face of our service department and make a real difference for customers.
- Qualifications: Strong communication skills and a good grasp of computing essentials.
The predicted salary is between 31000 - 31000 £ per year.
We offer a brilliant used car line‑up, fantastic value and an easy‑to‑access location in Anchorage Park. We are a short drive from Portsmouth town centre or a 10‑minute walk from Hilsea train station. In this role you will support the after‑sales department, delivering excellent in‑person customer service to our new and repeat customers.
Contract: 45 hours per week, Monday to Friday, 8.00 am to 5.30 pm.
The Opportunity: As a Service Advisor you will be the first point of contact for customers bringing their vehicle in for a service.
Responsibilities:
- Meeting and greeting customers;
- Booking vehicles into the diary;
- Ensuring the customer database is updated and accurate;
- Support the profitability of the service department by using trained and professional sales techniques;
- Ensuring customers are familiar with the variety of workshop services;
- Accurately recording vehicle faults;
- Liaising with the service technicians to keep track of vehicle progress and ensuring the vehicle is ready for customer collection on time;
- Obtaining authority and payments for repairs;
- Effective communication skills (verbal and written) to professionally interact with customers (face to face and over the phone);
- Excellent organisation skills;
- Able to manage your time effectively to prioritise your workload and meet tight deadlines;
- Self‑motivated, energetic and enthusiastic.
Qualifications & Skills:
- Good standard of verbal and numerical reasoning;
- Core skills in computing (essential), including web systems, email and use of Excel, with a keen eye for detail;
- Previous experience in a target‑driven role (desirable but not essential);
- Experience with CDK (desirable but not essential);
- A full UK driving licence.
Benefits:
- Market‑leading base salary up to £31k depending on experience;
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 25 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.
Hendy Induction: Please be advised that any new starters joining the business from the 1st June will, in their first week, be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.
Service Advisor: Customer Care & Service Scheduling in Portsmouth employer: Hendy Group
Hendy is an exceptional employer, offering a vibrant work culture in Anchorage Park that prioritises employee growth and development. With a market-leading salary, comprehensive training programmes, and generous benefits including enhanced family leave and healthcare plans, we ensure our Service Advisors thrive both personally and professionally while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor: Customer Care & Service Scheduling in Portsmouth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the dealership and its services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your customer service skills and experience.
✨Tip Number 3
Show off your personality! When you meet the interviewers, let your enthusiasm shine through. Being self-motivated and energetic is key for this role, so don’t be afraid to express your passion for customer care.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at Hendy.
We think you need these skills to ace Service Advisor: Customer Care & Service Scheduling in Portsmouth
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, make sure to highlight any previous experience you have in customer service. We want to see how you've gone above and beyond for customers in the past, as this role is all about delivering excellent service!
Be Organised and Detail-Oriented:Since you'll be managing bookings and keeping track of vehicle progress, it's crucial to demonstrate your organisational skills. Mention any tools or methods you use to stay organised, especially if you have experience with databases or scheduling systems.
Communicate Clearly:Effective communication is key in this role. When writing your application, ensure your language is clear and professional. We appreciate a friendly tone, but clarity is essential, so avoid jargon and keep it straightforward.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Hendy Group
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their customer service philosophy and how they operate in the automotive industry. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Service Advisor, effective communication is key. Prepare examples from your past experiences where you successfully interacted with customers, resolved issues, or managed expectations. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Organisational Skills
Since the role involves managing bookings and keeping track of vehicle progress, be ready to discuss how you prioritise tasks and stay organised. You might want to share specific tools or methods you use to manage your workload efficiently, which will highlight your suitability for the position.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
