At a Glance
- Tasks: Be the friendly face for customers, booking services and ensuring smooth vehicle progress.
- Company: Join Hendy Group, a family-run business with a rich history and a focus on customer satisfaction.
- Benefits: Enjoy competitive pay, training opportunities, healthcare plans, and discounts on vehicles and services.
- Other info: Join a supportive team with excellent career development and perks!
- Why this job: Kickstart your career in a dynamic environment where you can grow and make a difference.
- Qualifications: Strong communication skills and a passion for customer service are key; automotive experience is not required.
The predicted salary is between 24000 - 36000 £ per year.
We have some excellent opportunities where you can put your outstanding customer service skills into action. We are looking for confident customer service heroes to join us as Service Advisors in our busy Service departments at our Ford Dealerships in Portsmouth. You do not need automotive experience to be successful in this role; we will train that, but some form of customer service experience would be beneficial.
The Opportunity:
- Meeting and greeting customers;
- Booking vehicles into the diary;
- Ensuring the customer database is updated and accurate;
- Support the profitability of the service department by using trained and professional sales techniques;
- Ensuring customers are familiar with the variety of workshop services;
- Accurately recording vehicle faults;
- Liaising with the service technicians to keep track of vehicles' progress and ensuring the vehicle is ready for customer collection on time;
- Obtaining authority and payments for repairs.
The Rewards:
As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
- Market leading base salaries up to £31k dependent on experience;
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.
About You:
- You will have effective communication skills (verbal and written) in order to professionally interact with customers (face to face and over the phone);
- Excellent organisation skills;
- Able to manage your time effectively to prioritise your workload and meet tight deadlines;
- Self-motivated, energetic and enthusiastic;
- A good standard of verbal and numerical reasoning;
- Core skills in computing (essential), including web systems, email and use of Excel, with a keen eye for detail;
- Previous experience in a target driven role (desirable but not essential);
- Experience with CDK (desirable but not essential);
- A full UK driving licence.
The Company:
Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
If you possess the necessary experience and skills and would like to be part of Hendy Group's success, select Apply Now.
Service Advisor in Portsmouth employer: Hendy Group
As a Ford Technician at our company, you will join a dynamic team that values collaboration and innovation in a supportive work environment. We offer competitive salaries, ongoing training opportunities, and a commitment to employee development, ensuring you can grow your skills while making a meaningful impact in the automotive industry. Located in a vibrant area, our workplace fosters a culture of excellence and customer service, making it an ideal place for passionate individuals looking to advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Portsmouth
✨Tip Number 1
Get to know the company! Research Hendy Group and their values. When you walk into that interview, show them you’re not just another candidate; you’re someone who genuinely cares about their mission of delivering top-notch customer service.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll be the face of the dealership. Role-play with a friend or family member to nail down how you’d greet customers and handle their queries. Confidence is key!
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed your time effectively in past roles. Whether it’s juggling multiple tasks or keeping track of deadlines, let them see you can handle the busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Advisor in Portsmouth
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any customer service experience you have in your application. We want to see how you've made customers happy in the past, so share those stories!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're a great fit for the Service Advisor role.
Tailor Your Application:Take a moment to customise your application for us. Mention specific skills or experiences that relate directly to the job description. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to track your application status directly with us!
How to prepare for a job interview at Hendy Group
✨Know the Company
Before your interview, take some time to research Hendy Group. Understand their values, history, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Service Advisor, your customer service skills are crucial. Prepare examples from your past experiences where you’ve successfully handled customer queries or resolved issues. This will demonstrate your ability to meet the expectations of the role.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, time management, and teamwork. Practising your responses can help you feel more confident and articulate during the interview, making a great impression on your potential employers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, career progression opportunities, or the team dynamics. This shows that you’re engaged and serious about the position, which can set you apart from other candidates.
