At a Glance
- Tasks: Conduct vehicle examinations, repairs, and provide excellent customer service.
- Company: Join Hendy Group, a family-run business with over 80 sites along the South Coast.
- Benefits: Earn up to £41k plus bonuses, enjoy 25 days holiday, and access health benefits.
- Other info: Structured career development and ongoing training opportunities available.
- Why this job: Be part of a high-performing team and develop your skills in a rewarding environment.
- Qualifications: Experience as a Vehicle Technician with relevant qualifications required.
The predicted salary is between 41000 - 45000 £ per year.
Vehicle Technicians remain at the core of what we do, and we have some great opportunities for Technician at all levels. Working for a well-established brand means the best quality product training to manufacturer standards allowing all our technicians to keep up with the latest technology as it happens, as well as offering market leading salaries.
At our Eastleigh Nissan / Renault site we are looking to recruit a Vehicle Technician to join this high performing team.
The Opportunity:
- Conducting full examinations of vehicles (including electronic vehicle health checks);
- Identify non-routine defects and faults either in the workshop or during vehicle road tests;
- Undertake timely repair and servicing of customer vehicles in accordance with technical standards;
- Provide a knowledgeable, courteous, responsive, and efficient service to all colleagues and workshop customers;
- Work closely with the front of house service team, ensuring they are kept informed of the progress on customer vehicles and are fully briefed on work completed;
- Discuss technical issues/works directly with customers when requested;
- Offer technical advice and support to workshop apprentices;
- Work with the wider workshop team to design and implement new methods of work to improve efficiency.
The Rewards:
As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
- Market leading base salaries up to £41k dependent on experience, plus overtime and MOT bonus.
- Sign on bonus (T&C's apply)
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 25 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.
About You:
- You will need to be an experienced Vehicle Technician (ideally from a main dealer/franchise environment);
- Have relevant formal qualification (NVQ Level 3 / IMI / City & Guilds);
- Ability to work within defined processes and guidelines, and to promote best practice throughout the workshop;
- Be customer focused, possess good communication skills with the ability to explain technical information to a non-technical audience;
- Have a first-time fix mentality;
- Committed to the development of your technical knowledge and skills;
- Be a team player, whether mentoring or supporting other Technicians;
- An MOT license would be highly advantageous, but not essential;
- A confident driver with a full UK driving license;
- Have a passion for the industry and a desire to succeed.
The Company:
Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
If you possess the necessary experience and skills and would like to be part of Hendy Group’s success, select Apply Now.
Service Outbound Coordinator Job profile in Poole employer: Hendy Group
Hendy Group is an exceptional employer, offering a supportive and dynamic work environment in Southampton where Vehicle Technicians can thrive. With market-leading salaries, comprehensive training programmes, and a strong focus on employee development, we ensure our team members are equipped with the latest skills and knowledge. Our family-run ethos fosters a culture of care and collaboration, making it a rewarding place to build a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Outbound Coordinator Job profile in Poole
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the industry. You never know who might have a lead on that perfect Vehicle Technician role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in being part of their team at Hendy Group!
✨Tip Number 3
Practice your technical skills and be ready to discuss them in detail. They’ll want to know how you handle vehicle diagnostics and repairs, so brush up on those key areas before your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Hendy family.
We think you need these skills to ace Service Outbound Coordinator Job profile in Poole
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Vehicle Technician role. Highlight relevant experience and skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the automotive industry and how your background makes you a great fit for us at Hendy Group.
Show Off Your Qualifications:Don’t forget to mention your qualifications like NVQ Level 3 or any other relevant certifications. We love seeing candidates who are committed to their professional development!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Hendy Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to vehicle mechanics. Be prepared to discuss specific repairs or services you've performed in the past, as well as any relevant qualifications like NVQ Level 3 or City & Guilds.
✨Show Your Customer Focus
Since this role involves interacting with customers, think of examples where you've provided excellent service. Be ready to explain how you can communicate technical information clearly to non-technical customers.
✨Team Player Attitude
Hendy Group values teamwork, so come prepared with examples of how you've collaborated with others in a workshop setting. Highlight any mentoring experiences you've had with apprentices or junior technicians.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, training opportunities, and how they support their technicians' development. This shows your genuine interest in the role and the company.
