At a Glance
- Tasks: Proactively contact customers to secure workshop bookings and enhance engagement.
- Company: Join Hendy Group, a family-run business with over 80 sites along the South Coast.
- Benefits: Enjoy 25 days holiday, healthcare cash plan, and discounts on vehicles and retail.
- Other info: Structured career development with comprehensive training and personal growth opportunities.
- Why this job: Make a real impact by delivering exceptional customer experiences and driving business growth.
- Qualifications: Strong communication skills and experience in outbound or customer-facing sales.
The predicted salary is between 30000 - 40000 £ per year.
As an Outbound Coordinator, you will be responsible for proactively contacting existing and potential customers to secure workshop bookings, focusing on maximising each service location's capacity. You will aim to drive customer engagement, enhance booking volumes, and faster repeat business all while delivering an exceptional customer experience every time.
- Excellent telephonist manner, with strong sales-orientated communication and negotiation skills;
- Proven track record in an outbound or customer-facing sales environment;
- High level of organisation and time management skills;
- Empathetic and able to handle difficult conversations;
- Accurate data input, good attention to detail and experience of managing your own workload.
Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
If you possess the necessary experience and skills and would like to be part of Hendy Group's success, select Apply Now.
We offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 25 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.
Hendy Induction - please be advised that any new starters joining the business from the 1st June will in their first week be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.
Service Outbound Coordinator in Poole employer: Hendy Group
Hendy Group is an exceptional employer, offering a supportive and family-oriented work culture that prioritises both customer and colleague satisfaction. With over 80 locations along the South Coast, employees benefit from comprehensive training programmes, generous holiday allowances, and a range of perks, all while being part of a company that has been dedicated to quality and care for over 165 years. Join us to grow your career in a rewarding environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Service Outbound Coordinator in Poole
✨Tip Number 1
Get to know the company! Research Hendy Group and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their family-run business.
✨Tip Number 2
Practice your telephonist skills! Since you'll be making calls to customers, rehearse your pitch and responses to common questions. A confident and friendly tone can make all the difference in securing those workshop bookings.
✨Tip Number 3
Show off your organisation skills! During interviews or calls, mention how you manage your workload and keep track of customer interactions. This will highlight your ability to handle multiple tasks while maintaining attention to detail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and ready to jump into the role of Outbound Coordinator with enthusiasm.
We think you need these skills to ace Service Outbound Coordinator in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:As an Outbound Coordinator, your communication skills are key! Make sure to highlight your excellent telephonist manner and any experience you have in sales-oriented roles. We want to see how you can engage customers and drive bookings!
Be Organised and Detail-Oriented:We love a candidate who can manage their workload effectively. In your application, mention any tools or methods you use to stay organised and ensure accuracy in your work. This will show us you're ready to handle the demands of the role!
Share Your Customer Experience Stories:We’re all about delivering exceptional customer experiences at Hendy. Include examples from your past where you've successfully handled difficult conversations or enhanced customer satisfaction. This will help us see how you fit into our values!
Apply Through Our Website:Ready to take the plunge? We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you on the path to joining our family-run business!
How to prepare for a job interview at Hendy Group
✨Know Your Customer Engagement Strategies
Before the interview, brush up on effective customer engagement techniques. Be ready to discuss how you would proactively contact customers and secure bookings, as this will show your understanding of the role and your sales-oriented mindset.
✨Showcase Your Communication Skills
Since excellent telephonist manner is key for this position, practice articulating your thoughts clearly and confidently. Consider doing mock calls with a friend to refine your negotiation skills and demonstrate your ability to handle difficult conversations.
✨Demonstrate Organisational Skills
Prepare examples from your past experiences that highlight your time management and organisational abilities. Discuss how you’ve successfully managed your workload and maintained attention to detail, as these are crucial for maximising service capacity.
✨Align with Company Values
Familiarise yourself with Hendy Group's values of honesty, quality, care, and customer service. During the interview, express how your personal values align with theirs and how you can contribute to their vision of 100% customer satisfaction.
