At a Glance
- Tasks: Proactively contact customers to secure workshop bookings and enhance service engagement.
- Company: Join Hendy Group, a family-run business with over 80 sites along the South Coast.
- Benefits: Enjoy 25 days holiday, health benefits, and discounts on vehicles and services.
- Other info: Structured career development with comprehensive training and personal growth opportunities.
- Why this job: Make a real impact by driving customer engagement and delivering exceptional experiences.
- Qualifications: Strong communication skills and experience in outbound or customer-facing sales.
The predicted salary is between 30000 - 40000 £ per year.
As an Outbound Coordinator, you will be responsible for proactively contacting existing and potential customers to secure workshop bookings, focusing on maximising each service location's capacity. You will aim to drive customer engagement, enhance booking volumes, and faster repeat business all while delivering an exceptional customer experience every time.
- Excellent telephonist manner, with strong sales-orientated communication and negotiation skills;
- Proven track record in an outbound or customer-facing sales environment;
- High level of organisation and time management skills;
- Empathetic and able to handle difficult conversations;
- Accurate data input, good attention to detail and experience of managing your own workload.
Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
If you possess the necessary experience and skills and would like to be part of Hendy Group's success, select Apply Now.
We offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 25 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.
Hendy Induction - please be advised that any new starters joining the business from the 1st June will in their first week be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.
Outbound Booking Specialist — Drive Service Engagement in Poole employer: Hendy Group
Hendy Group is an exceptional employer that prioritises both customer and colleague satisfaction, fostering a supportive and family-oriented work culture across its 80 sites along the South Coast. With a strong commitment to personal development through structured training programmes and a range of attractive benefits including enhanced family leave, healthcare plans, and generous holiday allowances, employees are empowered to thrive in their roles while enjoying a rewarding career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Outbound Booking Specialist — Drive Service Engagement in Poole
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hendy Group. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your phone skills! Since this role is all about engaging with customers over the phone, grab a friend and do some mock calls. Focus on your tone, clarity, and how you handle tricky conversations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your organisation skills! During the interview, share examples of how you've managed your workload in the past. Talk about tools or methods you use to stay organised, as this will demonstrate that you can handle the demands of the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and shows your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Outbound Booking Specialist — Drive Service Engagement in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be engaging with customers, make sure your written application reflects your excellent communication skills. Use clear and concise language, and don’t shy away from showcasing your sales-oriented mindset!
Highlight Your Experience:We want to see your proven track record in outbound or customer-facing roles. Be specific about your past experiences and how they relate to the Outbound Booking Specialist position. This is your chance to shine!
Attention to Detail is Key:Make sure your application is free from typos and errors. We value accuracy and good attention to detail, so double-check everything before hitting send. A polished application speaks volumes about your organisational skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hendy Group
✨Know Your Customer Engagement Strategies
Before the interview, brush up on effective customer engagement techniques. Be ready to discuss how you would proactively reach out to customers and secure bookings, as well as how you can enhance their experience. This shows that you understand the role and are prepared to contribute from day one.
✨Showcase Your Sales Skills
Prepare examples from your past experiences where you've successfully driven sales or secured bookings. Highlight your telephonist manner and negotiation skills, as these are crucial for the Outbound Booking Specialist role. Use specific metrics or outcomes to demonstrate your success.
✨Demonstrate Organisation and Time Management
Since the job requires managing your own workload, be ready to explain how you prioritise tasks and stay organised. Share tools or methods you use to keep track of customer interactions and bookings, which will show that you can handle the demands of the role effectively.
✨Prepare for Difficult Conversations
Think about scenarios where you had to handle challenging customer interactions. Be prepared to discuss how you approached these situations with empathy and professionalism. This will highlight your ability to maintain a positive customer experience, even in tough conversations.
