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- Tasks: Be the go-to person for customers, ensuring their vehicle service experience is top-notch.
- Company: Join Hendy Group, a family-run business with a rich history and strong values.
- Benefits: Enjoy competitive salaries, bonuses, healthcare plans, and generous holiday leave.
- Why this job: Make a real difference in customer satisfaction while developing your skills in a supportive environment.
- Qualifications: Previous experience in customer service and strong communication skills are essential.
- Other info: Dynamic team atmosphere with ongoing training and career growth opportunities.
The predicted salary is between 30000 - 33000 £ per year.
As a Senior Customer Service Advisor you will play a key role in developing a strong relationship with our customers and take on an additional level of responsibility with the completion of service processes whilst acting as an ambassador for the Hendy brand and delivering world‑class customer service.
Responsibilities
- Be the main contact for our customers bringing their vehicles in for an MOT, repair or service and deliver an exceptional experience.
- Lead operations on the front desk, coaching Service Advisors and Specialists.
- Delegate daily tasks accordingly, assisting the Team Leader and/or Service Manager.
- Ensure the customer database is updated and accurate.
- Support the profitability of the service department by using trained and professional sales techniques.
- Ensure customers are familiar with the variety of workshop services.
- Accurately record vehicle faults.
- Liaise with the service technicians to keep track of vehicles' progress and ensuring the vehicle is ready for customer collection on time.
- Obtain authority and payments for repairs.
- Provide effective communication skills (verbal and written) in order to professionally interact with customers (face to face and over the phone).
- Exhibit excellent organisational skills.
- Manage time effectively to prioritise workload and meet tight deadlines.
- Be self‑motivated, energetic and enthusiastic.
- Have a good standard of verbal and numerical reasoning.
- Possess core computing skills (essential), including web systems, email and use of Excel, with a keen eye for detail.
- Have previous experience in a target‑driven role.
- Experience with CDK is desirable but not essential.
- Hold a full UK driving licence.
Company Overview
Hendy Group is a family‑run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward‑thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company.
Benefits
- Market‑leading base salaries up to £33k dependent on experience, plus bonus.
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career.
- Enhanced family leave benefit.
- Life insurance.
- Bupa Healthcare Cash Plan for you and your family.
- Opportunity to join the company pension scheme.
- 25 days holiday.
Customer Service Specialist in Poole employer: Hendy Group
Contact Detail:
Hendy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Poole
✨Tip Number 1
Get to know the company inside out! Research Hendy Group, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers face-to-face and over the phone, role-play some scenarios with a friend. This will help you feel more confident and ready to deliver that world-class customer service.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed your time effectively in previous roles. This will demonstrate that you're ready to handle the fast-paced environment at Hendy.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Hendy and ready to take on that Customer Service Specialist role.
We think you need these skills to ace Customer Service Specialist in Poole
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create exceptional experiences for customers, just like we do at Hendy.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to fit the job description. Mention specific responsibilities from the role that excite you and how your skills align with them. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Hendy!
How to prepare for a job interview at Hendy Group
✨Know the Company Inside Out
Before your interview, take some time to research Hendy Group. Understand their values, history, and what sets them apart in customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered exceptional customer service. Think about times when you resolved conflicts or went above and beyond for a customer. This will demonstrate your ability to embody the Hendy brand and its commitment to world-class service.
✨Practice Effective Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with a friend or family member, focusing on both verbal and non-verbal cues. Remember, how you present yourself can be just as important as what you say.
✨Be Ready to Discuss Teamwork
As a Senior Customer Service Advisor, you'll be leading and coaching others. Be prepared to discuss your experience working in teams, how you delegate tasks, and how you support your colleagues. Highlighting your leadership skills will show that you're ready to take on the additional responsibilities of the role.