Business Manager in Parkstone

At Hendy Bournemouth/Kia we are looking for a driven and ambitious Business Manager who will be responsible for supporting the Sales Manager in managing a fast paced and dynamic sales department, focusing on achieving and exceeding sales targets whilst maximising profit gained from each transaction, cherishing every enquiry and maintaining the potential for repeat business. The Business Manager is entrusted with an ongoing objective to deliver the highest standards of customer satisfaction, guaranteeing loyalty and advocacy amongst the Groups customers.

The Business Manager Opportunity:

• Conduct a daily review of enquiry activities to ensure that every opportunity is fully exploited and a follow up strategy is in place for each potential opportunity.
• Have active involvement in daily briefings, keeping the Sales Manager and Team updated with the actions and activities of the department.
• Manage each customer enquiry from start to finish.
• Assist the Sales Manager to lead the team, cherishing each enquiry and ensuring that there is a robust process followed to follow every opportunity and maintain the required level of prospect activity.
• Be an integral part of the customer experience.
• Construct the customer deal, including the sale of finance solutions, value added products and service plans, thereby ensuring an efficient and profitable contribution to the Retailer.
• Assist the Team to identify customer needs, coaching them to use effective questioning and listening techniques.
• Confirm any financial settlement on all vehicles taken in part exchange and arrange settlement on completion.

The Rewards:

As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Access to Company Vehicle Scheme;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 23 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.

About you:

• Previous Showroom Manager/Business Manager/Transaction Manager experience is preferred but not essential;
• Have a real drive and desire to produce results; and ability to motivate;
• Have an understanding of all aspects of financial and insurance product regulations, although full training will be given;
• Able to build outstanding customer relationships with excellent negotiating skills;
• Able to manage own time effectively, and work well under pressure;
• Be a customer service champion where you exceed your customers expectations in every element of their Hendy experience;
• Confident Excel user;
• Automotive industry or vehicle sales experience would be preferable;
• FCA Accreditation would be beneficial;
• A full UK driving license.

The Company:

Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.