At a Glance
- Tasks: Deliver exceptional customer service and guide customers through their car buying journey.
- Company: Join Hendy Group, a family-run business with a strong reputation for excellence.
- Benefits: Competitive salary, uncapped commission, healthcare, and discounts on vehicles.
- Other info: Comprehensive training and development programme to support your career.
- Why this job: Accelerate your sales career in a dynamic environment with real growth opportunities.
- Qualifications: Sales experience preferred; passion and drive to achieve results are essential.
The predicted salary is between 25500 - 40000 £ per year.
Drive your career forward at Hendy! Are you ambitious, confident and passionate? Do you thrive within a fast‑paced environment where you can deliver exceptional customer service, creating a seamless car buying experience? At Hendy Group, we’re proud of our long‑standing reputation for excellence, integrity and exceptional customer care. We’re now looking for a motivated Retail Sales Advisor to join our successful Mazda showroom in Horsham.
Our Sales Advisor Opportunity:
- Build rapport with customers, understand their needs and recommend the most suitable vehicles and additional products.
- Guide customers confidently through every stage of their purchasing journey – from initial enquiry and test drive through to vehicle handover.
- Discuss finance options including cash or car loans, negotiate the sale price of the vehicles including possible trade‑in values.
- Maximise sales opportunities – working towards vehicle sales and profit targets whilst maintaining exceptional customer satisfaction.
- Proactively prospect new and existing customers to maintain your database and encourage repeat business.
- Support the Sales Administrators with accurately processing all documentation relating to vehicle sales including vehicle orders and finance agreements.
About You:
- Have a real drive and desire to achieve results and deliver exceptional service.
- Able to build outstanding customer relationships, exceeding their expectations in every element of their buying experience.
- You’re confident, professional and personable.
- You have excellent communication and organisational skills.
- You’re comfortable discussing finance and associated products.
- Confident Excel user.
- A full UK driving licence.
- Automotive industry or vehicle sales experience would be preferable; however, we will consider applicants with a proven sales track record outside of the industry.
The Rewards:
- Starting salary of £25,500, plus uncapped commission, with realistic OTE of £40,000.
- 40 hour working week (including weekend work).
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career.
- Access to Company Vehicle Scheme.
- Enhanced family leave benefit.
- Life Insurance.
- Bupa Healthcare Cash Plan for you and your family.
- Opportunity to join the company pension scheme.
- 25 days holiday (plus bank holidays), increasing with length of service.
- Discounts on new vehicle, used vehicle, service and parts purchases.
- Various perks and discounts with high street and online retailers and service.
About Us:
Hendy Group is a family‑run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward‑thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859. If you’re driven by results and passionate about delivering outstanding customer experience, apply today and accelerate your sales career with Hendy Group.
Retail Sales Advisor (Mazda, Horsham) employer: Hendy Group
Hendy Group is an exceptional employer that prioritises employee growth and development, offering a structured career path with comprehensive training and a supportive work culture. Located in the vibrant town of Horsham, our Mazda showroom provides a dynamic environment where you can thrive while delivering outstanding customer service. With competitive salaries, uncapped commission opportunities, and a range of benefits including healthcare and generous holiday allowances, we are committed to ensuring our team members feel valued and motivated.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor (Mazda, Horsham)
✨Tip Number 1
Get to know the company inside out! Research Hendy Group, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you're the perfect fit for the Retail Sales Advisor role. Think about your past experiences and how they relate to building customer relationships and achieving sales targets.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable, so customers feel confident in your ability to guide them through their car buying journey.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Sales Advisor (Mazda, Horsham)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you're not just looking for any job, but that you're genuinely excited about becoming a Retail Sales Advisor with us at Hendy.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your sales experience and customer service skills, as these are key for us. Use specific examples that demonstrate how you've excelled in similar roles.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the Retail Sales Advisor position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Hendy family!
How to prepare for a job interview at Hendy Group
✨Know Your Product
Before heading into the interview, make sure you know the Mazda range inside out. Familiarise yourself with the features, benefits, and unique selling points of each model. This will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences, even if they’re outside the automotive industry. Think of specific examples where you exceeded targets or provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate Customer-Centricity
Hendy values exceptional customer care, so be ready to share how you've built rapport with customers in the past. Think about times when you went above and beyond to meet a customer's needs and how that led to positive outcomes.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and company culture. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
