At a Glance
- Tasks: Assist customers with parts inquiries and deliver exceptional service in a dynamic sales environment.
- Company: Join Hendy Group, a family-run business with a rich history and a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, training opportunities, 25 days holiday, and discounts on vehicles and services.
- Other info: Great career growth potential in a supportive and rewarding environment.
- Why this job: Be part of a friendly team and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a commitment to excellent customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
We have an exciting opportunity for a Parts Advisor to join our friendly and hardworking team at Horsham Ford. This role will offer variation whilst also giving you the opportunity to provide exceptional customer experience within a sales environment.
The Opportunity:
- Be key in delivering our customer satisfaction, volume and profitability objectives, both individually and as part of a team.
- Ensure that walk-in and telephone enquiries are promptly dealt with.
- Own and deliver your individual sales objectives consistently across each month.
- Engage in the administrative areas of the parts department, as well as assisting and supporting stock control policies and deliveries.
- Deliver an exceptional experience to internal, trade and retail customers.
The Rewards:
- As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment.
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career.
- Access to Company Vehicle Scheme if appropriate to role.
- Enhanced family leave benefit.
- Life Insurance.
- Bupa Healthcare Cash Plan for you and your family.
- Opportunity to join the company pension scheme.
- 25 days holiday (plus bank holidays), increasing with length of service.
- Discounts on new vehicle, used vehicle, service and parts purchases.
- Various perks and discounts with high street and online retailers and services.
About You:
- Effective communication (verbal and written).
- Organisational skills in order to professionally interact with customers face to face and over the phone.
- Commitment to delivering customer service excellence.
- A good standard of numerical reasoning.
- A keen eye for detail.
- Previous experience in a target driven role would be advantageous but not essential.
- Core skills in computing (essential), including web systems, email and use of excel.
- Experience with CDK/Keyloop (advantageous but not essential).
- A full UK driving licence (advantageous but not essential).
The Company:
Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
If you possess the necessary experience and skills and would like to be part of Hendy Group's success, select Apply Now.
Parts Advisor in Horsham employer: Hendy Group
Hendy Group is an exceptional employer, offering a supportive and dynamic work environment in Horsham where you can thrive as a Parts Advisor. With a strong focus on employee development through bespoke training programmes and career progression opportunities, we ensure that our team members are well-equipped to deliver outstanding customer service. Enjoy a range of benefits including a competitive salary, generous holiday allowance, and discounts on vehicle purchases, all while being part of a family-run business that values honesty, quality, and care.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor in Horsham
✨Tip Number 1
Get to know the company! Research Horsham Ford and understand their values and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since effective communication is key for a Parts Advisor, try role-playing with a friend or family member. This will help you feel more confident when interacting with customers during the interview.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the role and the company. Think about what you want to know regarding their training programmes or career progression opportunities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Parts Advisor in Horsham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Parts Advisor role. Highlight any customer service experience and sales achievements to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional customer experiences and how you can contribute to our team at Horsham Ford.
Showcase Your Communication Skills:Since effective communication is key in this role, make sure your application is clear and concise. Use proper grammar and spelling to demonstrate your attention to detail and professionalism.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Hendy Group
✨Know Your Parts
Familiarise yourself with the parts and services offered by the company. Being able to discuss specific products or services during the interview shows your genuine interest and helps you stand out.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Whether it's resolving a complaint or going the extra mile for a customer, these stories will highlight your commitment to customer satisfaction.
✨Practice Your Communication
Since effective communication is key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Be Ready for Numerical Questions
Brush up on your numerical reasoning skills, as you'll likely face questions that test your ability to handle numbers. Practising basic calculations and understanding sales targets can give you an edge.
