At a Glance
- Tasks: Lead a dynamic team to maximise performance and customer satisfaction in aftersales.
- Company: Join the family-run Hendy Group, a leader in automotive excellence.
- Benefits: Enjoy competitive salary, bonuses, training, and perks like discounts and healthcare.
- Other info: Structured induction and ongoing training to support your career journey.
- Why this job: Make a real impact in a rewarding environment with growth opportunities.
- Qualifications: Proven experience in aftersales management and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
We have an exciting opportunity for an experienced Aftersales Manager to join our management team at Horsham Mazda & Ford.
In this role, you will play an important role in supporting and motivating a team of Service & Parts Advisors by setting objectives to maximise performance and profitability, in addition to managing a workshop to ensure that workshop efficiency and productivity rates are optimised.
In this role, you will:
- Develop service & parts department plans and budgets to achieve quarterly and annual targets.
- Maintain financial and operational controls within the department.
- Understand and report on key KPIs in a timely and accurate manner.
- Ensure warranty procedures are followed correctly and monies are recovered promptly.
- Respond swiftly to any customer complaints and ensure timely resolutions.
- Establish and monitor the team’s training requirements to ensure the required level of expertise is always achieved.
- Work alongside your General Manager to develop a strategy to maintain the long-term profitability of the department.
About You
- A proven track record of running a successful aftersales department in a main dealer environment.
- The ability to lead by example, manage and inspire the team to consistently exceed customer satisfaction and profitability objectives.
- Experience of developing and monitoring budgets.
- Strong communication and organisational skills with high levels of self-motivation.
- Up-to-date knowledge of vehicle and consumer legislation as well as FCA regulations.
- A full UK driving licence.
The Rewards
As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career.
- Access to Company Vehicle Scheme.
- Enhanced family leave benefit.
- Life Insurance.
- Bupa Healthcare Cash Plan for you and your family.
- Opportunity to join the company pension scheme.
- 25 days holiday (plus bank holidays), increasing with length of service.
- Discounts on new vehicle, used vehicle, service and parts purchases.
- Various perks and discounts with high street and online retailers and services.
The Company
Hendy Group is a family‑run business with over 60 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward‑thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
Aftersales Manager in Horsham employer: Hendy Group
Hendy Group is an exceptional employer, offering a supportive and dynamic work environment for Aftersales Managers at our Horsham location. With a strong focus on employee development through bespoke training programmes and career progression opportunities, we ensure that our team members are equipped to excel in their roles. Our family-run ethos fosters a culture of care and collaboration, complemented by competitive benefits such as enhanced family leave, healthcare plans, and generous holiday allowances, making us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Manager in Horsham
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings at places like Hendy Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand what makes Hendy Group tick and be ready to discuss how your experience aligns with their mission of delivering 100% customer satisfaction.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you’ve motivated teams in the past. Highlighting your ability to inspire others will resonate well with the management team looking for an Aftersales Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hendy family and contributing to their legacy.
We think you need these skills to ace Aftersales Manager in Horsham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in running aftersales departments and any achievements that showcase your ability to lead a team and exceed targets.
Showcase Your Skills:In your cover letter, emphasise your strong communication and organisational skills. We want to see how you can inspire a team and manage budgets effectively, so don’t hold back on sharing relevant examples!
Be Personable:Remember, we’re looking for someone who fits into our family-run business culture. Let your personality shine through in your application. Share why you’re passionate about customer satisfaction and how you handle complaints.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Hendy Group
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the aftersales department. Be ready to discuss how you've used these metrics in previous roles to drive performance and profitability.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you motivated your team to exceed customer satisfaction and profitability objectives, as this is crucial for the role.
✨Understand the Business
Research Hendy Group and its values thoroughly. Be prepared to discuss how your personal values align with theirs, especially around customer service and quality, as this will show your commitment to their mission.
✨Prepare for Customer Scenarios
Think about potential customer complaints that could arise in the aftersales environment. Prepare responses that demonstrate your problem-solving skills and ability to resolve issues swiftly and effectively.
