At a Glance
- Tasks: Be the friendly face for customers, ensuring smooth vehicle servicing and updates.
- Company: Join Hendy, a family-run business with over 80 sites along the South Coast.
- Benefits: Earn up to £31k, enjoy 25 days holiday, and access health benefits.
- Other info: Structured training and career development opportunities await you.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: No automotive experience needed; just bring your customer service mindset!
The predicted salary is between 29432 - 29432 £ per year.
Salary: Market leading base salaries up to £31k dependent on experience, plus bonus.
Contractual hours: 45
Basis: Full Time
Region: Surrey
Job category/type: Service
Keeping customers moving and service running smoothly. Do you thrive on helping people, staying organised, and keeping things running smoothly? If so, we’d love to hear from you. At Hendy, customer experience is incredibly important to us. We’re looking for a confident and customer-focused Service Advisor to join our busy service team. You’ll be the friendly face and voice that keeps customers informed, supported and confident that their vehicle is in the best hands.
What you’ll be doing:
- Welcoming and assisting customers both in person and over the phone
- Booking vehicles into and managing the service diary
- Keeping customers updated on work progress and timelines
- Accurately recording vehicle issues and service requirements
- Liaising with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection on time
- Promoting relevant service and maintenance options
- Processing approvals and payments for completed work
This role includes Saturday morning working on a rota basis.
What we’re looking for:
- You don’t need automotive experience to succeed here – we’ll provide the training. What matters most is your customer service mindset.
- Enjoy working with people and delivering a great customer experience
- Highly organised and able to manage multiple tasks
- Able to manage your time effectively to prioritise your workload and meet tight deadlines
- Have strong attention to detail
- Are comfortable using computer systems and emails
- Stay positive, proactive and motivated in a busy environment
- A full UK driving licence is an essential requirement
- Previous experience in a target driven role (desirable but not essential)
- Experience with CDK (desirable but not essential)
Successful candidates will be subject to appropriate pre-employment checks, including right to work verification and DBS checks.
The Rewards:
As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
- Market leading base salaries up to £31k dependent on experience
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career
- Enhanced family leave benefit
- Life Insurance
- Bupa Healthcare Cash Plan for you and your family
- Opportunity to join the company pension scheme
- 25 days holiday (plus bank holidays), increasing with length of service
- Discounts on new vehicle, used vehicle, service and parts purchases
- Various perks and discounts with high street and online retailers and services
Hendy Induction:
Please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.
About us:
Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
If you’re passionate about delivering great service we’d love to welcome you to the Hendy team. Apply today and help us deliver outstanding service experiences every day.
Service Advisor in Horley employer: Hendy Group
As a Ford Technician at our company, you will join a dynamic team that values collaboration and innovation in a supportive work environment. We offer competitive salaries, ongoing training opportunities, and a commitment to employee development, ensuring you can grow your skills while making a meaningful impact in the automotive industry. Located in a vibrant area, our workplace fosters a culture of excellence and customer service, making it an ideal place for passionate individuals looking to advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Horley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hendy Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hendy Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Horley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hendy Group:Your cover letter is your chance to shine! Tell us why you want to work at Hendy Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hendy Group!
How to prepare for a job interview at Hendy Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
