At a Glance
- Tasks: Lead and motivate the Telesales team to smash sales targets and deliver top-notch customer service.
- Company: Join Hendy Group, a family-run business with a rich history and a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, 25 days holiday, healthcare cash plan, and discounts on vehicles and services.
- Other info: Structured career development and comprehensive training provided from day one.
- Why this job: Make a real impact by leading a dynamic team and enhancing customer experiences.
- Qualifications: Experience in a target-driven supervisory role and strong communication skills are essential.
The predicted salary is between 38250 - 46750 £ per year.
We have an exciting opportunity for a Parts Telesales Team Leader to join our busy Parts Plus Distribution Centre in Segensworth.
You will be responsible for leading, managing and motivating the Telesales team to achieve and exceed sales targets.
Through this team, you will establish strong relationships with our customers by providing expert knowledge and support, while giving a world class customer experience.
The
Opportunity: As a Parts Telesales Team Leader, you will
- Measure and coach the Telesales team performance to strive for 100% customer satisfaction;
- Work closely with the Business Development Executives and Centre Managers to ensure Customer promotions and campaigns are executed;
- Liaise with the Warehouse team to ensure all returns and credit sales transactions are dealt with and authorised;
- Liaise with the Accounts team to support Customer account queries., Successful candidates will be subject to appropriate pre-employment checks, including right to work verification and DBS checks.
Effective communication (verbal and written), customer service and organisational skills in order to professionally interact with customers face to face and over the phone;
- Commitment to delivering customer service excellence;
- A good standard of verbal and numerical reasoning;
- A keen eye for detail;
- Previous experience in a target driven supervisory role;
- Core skills in computing (essential), including web systems, email and use of excel;
- A full UK driving licence.
Hendy Group is a family-run business with over 80 sites along the South Coast.
At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment.
In addition, you can expect the following benefits
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 25 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.
Hendy Induction - please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth.
More details will be shared at interview.
Parts Telesales Team Leader in Fareham employer: Hendy Group
Hendy Group is an exceptional employer, offering a dynamic work environment in Hampshire where you can thrive as the Head of Parts. With a strong focus on employee development, competitive benefits, and a family-run ethos, we foster a culture of collaboration and innovation, ensuring that our team members are equipped to drive commercial success while enjoying a fulfilling career. Join us to be part of a legacy that values honesty, quality, and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Telesales Team Leader in Fareham
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Parts Telesales Team Leader at Hendy Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Hendy Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Parts Telesales Team Leader. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Parts Telesales Team Leader in Fareham
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Hendy Group:When writing your cover letter, make sure to tailor your message specifically for Hendy Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Hendy Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Hendy Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Hendy Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Hendy Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
