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- Tasks: Support the Sales Manager in driving sales and maximising profits in a dynamic environment.
- Company: Join Hendy Group, a family-run business with over 80 sites along the South Coast.
- Benefits: Enjoy competitive salary, bonuses, training, and perks like discounts and healthcare.
- Why this job: Be part of a team that values customer satisfaction and personal development.
- Qualifications: Experience in sales management is preferred; drive and motivation are key.
- Other info: Great career growth opportunities in a supportive and rewarding environment.
The predicted salary is between 30000 - 42000 £ per year.
At Hendy Exeter/Car Store we are looking for a driven and ambitious Business Manager who will be responsible for supporting the Sales Manager in managing a fast paced and dynamic sales department, focusing on achieving and exceeding sales targets whilst maximising profit gained from each transaction, cherishing every enquiry and maintaining the potential for repeat business. The Business Manager is entrusted with an ongoing objective to deliver the highest standards of customer satisfaction, guaranteeing loyalty and advocacy amongst the Groups customers.
The Business Manager Opportunity:
- Conduct a daily review of enquiry activities to ensure that every opportunity is fully exploited and a follow up strategy is in place for each potential opportunity.
- Have active involvement in daily briefings, keeping the Sales Manager and Team updated with the actions and activities of the department.
- Manage each customer enquiry from start to finish.
- Assist the Sales Manager to lead the team, cherishing each enquiry and ensuring that there is a robust process followed to follow every opportunity and maintain the required level of prospect activity.
- Be an integral part of the customer experience.
- Construct the customer deal, including the sale of finance solutions, value added products and service plans, thereby ensuring an efficient and profitable contribution to the Retailer.
- Assist the Team to identify customer needs, coaching them to use effective questioning and listening techniques.
- Confirm any financial settlement on all vehicles taken in part exchange and arrange settlement on completion.
The Rewards:
As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Access to Company Vehicle Scheme;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.
About you:
- Previous Showroom Manager/Business Manager/Transaction Manager experience is preferred but not essential;
- Have a real drive and desire to produce results; and ability to motivate;
- Have an understanding of all aspects of financial and insurance product regulations, although full training will be given;
- Able to build outstanding customer relationships with excellent negotiating skills;
- Able to manage own time effectively, and work well under pressure;
- Be a customer service champion where you exceed your customers expectations in every element of their Hendy experience;
- Confident Excel user;
- Automotive industry or vehicle sales experience would be preferable;
- FCA Accreditation would be beneficial;
- A full UK driving license.
The Company:
Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
If you possess the necessary experience and skills and would like to be part of Hendy Groups success, select Apply Now.
Locations
Business Manager in Devon, Plymouth employer: Hendy Group
Contact Detail:
Hendy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Manager in Devon, Plymouth
✨Tip Number 1
Get to know the company inside out! Research Hendy Group's values, history, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your previous experience as a Business Manager or in sales can directly benefit Hendy. Highlight your ability to exceed sales targets and build customer relationships.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and maybe even give you a heads-up on what the interviewers are looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hendy family.
We think you need these skills to ace Business Manager in Devon, Plymouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Manager role. Highlight your relevant experience and skills that match the job description, especially your ability to manage customer enquiries and drive sales.
Show Your Passion: Let your enthusiasm shine through in your application! We want to see your drive and desire to produce results. Share examples of how you've exceeded customer expectations in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Hendy Group
✨Know Your Numbers
As a Business Manager, you'll need to be comfortable with financials. Brush up on your knowledge of sales targets, profit margins, and finance solutions. Be ready to discuss how you can maximise profits from each transaction and share any relevant experiences where you've successfully done this in the past.
✨Customer-Centric Mindset
Hendy values customer satisfaction above all. Prepare examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where you turned an enquiry into a sale or built lasting relationships that led to repeat business.
✨Team Player Attitude
You'll be working closely with the Sales Manager and the team, so highlight your collaborative skills. Share instances where you've motivated a team or contributed to daily briefings. Show that you understand the importance of communication and teamwork in achieving sales goals.
✨Stay Calm Under Pressure
The role is fast-paced, and you'll need to manage multiple enquiries simultaneously. Prepare to discuss how you handle stress and prioritise tasks. Give examples of how you've successfully managed time and maintained high standards even when things get hectic.