At a Glance
- Tasks: Coordinate vehicle preparation and keep customers updated on their new car's progress.
- Company: Join the family-run Hendy Group, a trusted name in the automotive industry for over 165 years.
- Benefits: Enjoy competitive salary, bonuses, training, healthcare, and discounts on vehicles and services.
- Other info: Great career growth opportunities in a supportive and rewarding workplace.
- Why this job: Be part of a dynamic team delivering exceptional customer experiences in a fast-paced environment.
- Qualifications: Strong organisational skills, customer-focused attitude, and a full UK driving licence required.
The predicted salary is between 28800 - 43200 € per year.
An exciting opportunity has become available for an experienced Vehicle Progress Chaser to join our team at our Ford/Kia/Mazda dealership in Tunbridge Wells. Reporting to the Sales Manager, you will be responsible for efficiently coordinating the pre-sale preparation of all new and used vehicles prior to customer collection. Balancing your time between the Sales Team, to ensure their sold cars are prepared within an agreed timescale and in line with the manufacturer brand standard requirements.
The Opportunity: In this Vehicle Progress Chaser role you will:
- Manage the progress from the time a vehicle arrives into stock through its mechanical and cosmetic preparation ensuring that the vehicle is displayed in line with the manufacturer retail standards.
- Propose and arrange the signing off finance documents.
- Keep customers regularly updated with the build/delivery of their new car.
- Work with the sales team to ensure their sold cars are prepared within an agreed timescale and to ensure they are fully ready for the customer handover.
- Liase with the Service team to schedule any necessary work into the workshop.
- Assist the on-site driver with vehicle movement requests.
- Be responsible for the display of the showroom vehicles, their presentation and connectivity.
The Rewards: As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
- Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
- Enhanced family leave benefit;
- Life Insurance;
- Bupa Healthcare Cash Plan for you and your family;
- Opportunity to join the company pension scheme;
- 23 days holiday (plus bank holidays), increasing with length of service;
- Discounts on new vehicle, used vehicle, service and parts purchases;
- Various perks and discounts with high street and online retailers and services.
About You: A "Customer First" focus and philosophy, outstanding organisational skills and a pragmatic approach to your daily tasks, computer literate with accurate administration skills, excellent interpersonal skills. You will be able to demonstrate that you are adaptable in this role with an excellent ability to manage changing priorities. Full UK driving license.
The Company: Hendy Group is a family-run business with over 80 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.
If you possess the necessary experience and skills and would like to be part of Hendy Group's success, select Apply Now.
Progress Chaser in Bournemouth employer: Hendy Group
Hendy Group is an exceptional employer, offering a supportive and dynamic work environment at our Ford/Kia/Mazda dealership in Tunbridge Wells. With a strong focus on employee development, we provide comprehensive training and career progression opportunities, alongside competitive benefits such as enhanced family leave, healthcare plans, and generous holiday allowances. Join us to be part of a family-run business that values honesty, quality, and customer satisfaction, ensuring a rewarding experience for both employees and customers alike.
StudySmarter Expert Advice🤫
We think this is how you could land Progress Chaser in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on a Vehicle Progress Chaser role or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research the company, understand their values, and be ready to showcase how your skills align with their needs. Practice common interview questions and prepare some of your own to show you're genuinely interested.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Progress Chaser in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Progress Chaser role. Highlight your experience in vehicle preparation and customer service, as these are key aspects of the job. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Organisational Skills:Since this role requires outstanding organisational skills, make sure to mention any relevant experiences where you've successfully managed multiple tasks or priorities. We love seeing how you handle challenges!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hendy Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Vehicle Progress Chaser. Familiarise yourself with the pre-sale preparation process and how it aligns with customer satisfaction. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Organisational Skills
Since this role requires outstanding organisational skills, be prepared to discuss specific examples from your past experiences where you've successfully managed multiple tasks or priorities. Highlight how you kept everything on track and met deadlines, as this will resonate well with the interviewers.
✨Emphasise Customer Focus
The job description mentions a 'Customer First' philosophy, so be ready to share instances where you've gone above and beyond for customers. Discuss how you kept them updated and ensured their needs were met, as this will show that you align with the company's values.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, training opportunities, and how success is measured in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
