Aftersales Manager - Lead High-Performance Service Team

We have an exciting opportunity for an experienced Aftersales Manager to join our management team at Marchwood Ford. This role will involve managing a small team of service advisors, workshop controllers and technicians across one brand. The successful candidate will demonstrate a proven track record of running a successful aftersales department in a main dealer environment, with the ability to lead by example and inspire the team to exceed customer satisfaction and profitability objectives.

The Opportunity: In this role, you will play an important role in supporting and motivating a team of Service & Parts Advisors by setting objectives to maximise performance and profitability, in addition to managing a workshop to ensure that workshop efficiency and productivity rates are optimised.

In this role, you will:

• Develop service & parts department plans and budgets to achieve quarterly and annual targets.
• Maintain financial and operational controls within the department.
• Understand and report on key KPIs in a timely and accurate manner.
• Ensure warranty procedures are followed correctly and monies are recovered promptly.
• Respond swiftly to any customer complaints and ensure timely resolutions.
• Establish and monitor the team's training requirements to ensure the required level of expertise is always achieved.
• Work alongside your General Manager to develop a strategy to maintain the long-term profitability of the department.

Previous experience working in a similar Aftersales / Service Management role; Experience of developing and monitoring budgets; Strong communication and organisational skills with high levels of self-motivation; Up-to-date knowledge of vehicle and consumer legislation as well as FCA regulations; A full UK driving licence.

Hendy Group is a family-run business with over 60 sites along the South Coast. At Hendy, we aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward-thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company, as they have been since 1859.

As well as a competitive salary and performance related bonus, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:

• Bespoke induction and learning programme and comprehensive ongoing training throughout your career;
• Access to Company Vehicle Scheme;
• Enhanced family leave benefit;
• Life Insurance;
• Bupa Healthcare Cash Plan for you and your family;
• Opportunity to join the company pension scheme;
• 25 days holiday (plus bank holidays), increasing with length of service;
• Discounts on new vehicle, used vehicle, service and parts purchases;
• Various perks and discounts with high street and online retailers and services.

Hendy Induction - please be advised that any new starters joining the business from the 1st June will in their first week be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview.