At a Glance
- Tasks: Support and maintain IT systems, providing 1st and 2nd line support in a fast-paced environment.
- Company: Global leader in advanced POS systems and industrial weigh labelling solutions.
- Benefits: Autonomy, collaboration with teams, and exposure to cutting-edge technology.
- Other info: Exciting growth phase with excellent career development opportunities.
- Why this job: Join a growing company and make a real impact on IT resilience and service delivery.
- Qualifications: Experience in IT support, strong knowledge of Windows and networking.
The predicted salary is between 36000 - 60000 € per year.
Our client is a global market leader in the design, manufacture, and supply of advanced POS systems and industrial weigh labelling solutions, supporting major retailers and food processing businesses worldwide. With continued investment in innovation and technology, they are now looking to strengthen their IT capability.
We are seeking a hands-on IT Engineer to support and maintain IT systems, infrastructure, and end-user services within a fast-paced SME environment. You will provide 1st and 2nd line support, manage core systems, liaise with third-party suppliers, and help improve IT security, resilience, and service delivery. This role offers a high level of autonomy and close collaboration with internal stakeholders and Group / HQ IT teams.
Key Responsibilities- Provide 1st & 2nd line IT support to users
- Support and administer Windows Server, Active Directory, DNS/DHCP
- Manage Microsoft 365 user administration
- Maintain networks, Wi-Fi, VPNs, and firewalls
- Support endpoint deployment, patching, and asset management
- Assist with cybersecurity controls, audits, and documentation
- Liaise with third-party IT and telecoms providers
- Support ERP/NAV user access and connectivity (desirable)
- Essential: Proven IT support or infrastructure experience (SME preferred)
- Strong Windows 10/11 and Windows Server knowledge
- Experience with Active Directory, Group Policy, Microsoft 365
- Solid understanding of networking (LAN, Wi-Fi, VLANs, VPN)
- Confident supporting non-technical users
- Desirable: Dynamics NAV / Business Central experience
- UniFi networking experience
- PowerShell scripting
- Exposure to IT security frameworks or audits
This is a high-impact role within a global organisation entering an exciting phase of UK growth. You will play a key part in supporting the business, improving IT resilience, and working with cutting-edge technology in a stable, forward-thinking environment.
IT Engineer (Infrastructure & Support) in Haverhill employer: Hendron Pearce
Join a dynamic and innovative global leader in the POS systems and industrial weigh labelling sector, where your contributions as an IT Engineer will be valued and impactful. With a strong focus on employee development, a collaborative work culture, and the opportunity to work with advanced technology, this role offers a unique chance to grow within a supportive SME environment that prioritises IT resilience and security. Experience a rewarding career path in a company that is committed to investing in its people and fostering a culture of continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land IT Engineer (Infrastructure & Support) in Haverhill
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on that perfect IT Engineer role!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in Windows Server, Active Directory, or networking. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Don’t just apply for jobs; reach out directly to companies you’re interested in. A quick email or LinkedIn message to someone in the IT department can make a huge difference. We encourage you to apply through our website for the best chance!
✨Tip Number 4
Prepare for interviews by brushing up on common IT support scenarios. Practice explaining how you’d handle 1st and 2nd line support issues. Being able to demonstrate your problem-solving skills will impress any hiring manager!
We think you need these skills to ace IT Engineer (Infrastructure & Support) in Haverhill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT support experience and skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your Windows Server and Active Directory knowledge!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Engineer role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We’re looking for hands-on experience, so share those 1st and 2nd line support stories that demonstrate your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get started!
How to prepare for a job interview at Hendron Pearce
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and networking basics. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've provided 1st and 2nd line support. Think about a time when you resolved a tricky IT issue for a non-technical user and how you communicated the solution effectively.
✨Understand the Company’s Needs
Research the company’s products and services, especially their POS systems and weigh labelling solutions. This will help you tailor your answers to show how your skills can directly benefit their operations and IT resilience.
✨Be Ready for Technical Questions
Expect some technical questions or scenarios during the interview. Practice explaining concepts like DNS/DHCP management or cybersecurity controls clearly and concisely, as this will demonstrate your expertise and confidence.
